Intake Manager

Overview

As an Intake Manager, you will play a pivotal role in ensuring the smooth flow of prospective patients into therapy. You will lead a team of dedicated Intake Representatives, guiding them through the process of handling inbound leads, assessing patient suitability, and managing the intake pipeline. Your ability to balance sales acumen, exceptional customer service, and meticulous data management will be critical to our success.

 

 

• Competitive Pay. Hybrid schedule. Make a difference and love doing it.• We are a small, employee-centric organization driven by our collective commitment to ABA excellence.

 

 

Who We AreWith over 1100 employees strong across 16 states and numerous clinics, we are on a mission to provide compassionate and high-quality care to our pediatric patients. Our promise is to foster an inclusive and impactful work environment where every team member can thrive both professionally and personally. If you are passionate about making a difference and want to contribute to a team that values dedication and compassion, join Golden Steps ABA in our commitment to excellence in patient care and team success.

Responsibilities

A day in the life:

1. Team Leadership:    • Directly manage a team of Intake Representatives, providing guidance, coaching, and performance        feedback.    • Foster a positive and collaborative work environment, promoting teamwork and professional growth.2. Inbound Lead Management:    • Oversee the handling of all incoming inquiries, whether via phone, email, or web forms.    • Ensure timely responses to leads, addressing questions and concerns effectively.3. Patient Qualification:    • Collaborate with Intake Representatives to assess prospective patients’ needs, ensuring alignment with        our services.    • Determine if patients meet eligibility criteria and are a good fit for our programs.4. Pipeline Management:    • Monitor the intake pipeline, tracking leads from initial contact to assessment.    • Prioritize follow-ups based on urgency and patient readiness.

5. Sales and Conversion:    • Train Intake Representatives in effective sales techniques while maintaining empathy and sensitivity.    • Monitor and analyze intake metrics and performance indicators to identify areas for improvement and        implement strategies to optimize conversion rates.    • Collaborate with marketing and outreach teams to ensure alignment of messaging and campaigns to        attract qualified leads.6. Data Entry and Documentation:    • Ensure accurate and thorough data entry into our systems.    • Ensure the team maintains detailed records of patient interactions, progress, and outcomes.7. Collaboration:    • Provide regular reporting and updates to senior management on intake performance, trends, and        opportunities.    • Work closely with clinical teams, case managers, and marketing members to facilitate seamless        transitions for patients.    • Communicate patient-specific information to relevant departments.

8. Quality Assurance:    • Implement quality control measures to enhance the patient experience during the intake process.    • Collaborate with Intake Director to continuously improve workflows and streamline procedures.    

9. Other tasks as assigned

Qualifications

Qualifications and Skills:    • Proven experience in healthcare or behavioral health intake processes.    • Strong leadership skills and the ability to motivate and guide a team.    • Excellent communication, problem-solving, and organizational abilities.    • Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).    • Empathy, compassion, and a commitment to patient-centered care.

Education:    • High School Diploma or Equivalent

 

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Benefits

What you will love most about Golden Steps ABA:

    • Unmatched Culture - Through our quarterly team outings, summer events and holiday celebrations, we        are intentional about creating connection.     • Diversity & Inclusion- We believe that a team made up of unique individual perspectives is key to        creating a collaborative environment of shared ideas.    • Growth & Advancement - Our commitment to a hire-to-retire culture means that we provide our        employees with unmatched opportunities for career advancement and professional development.    • Commitment to Continuing Education - We offer all employees tuition scholarship discounts at our