Customer Service Representative

Primary Responsibility : 

Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints 

What You’ll Do : 

• Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc. 
• Reports customer feedback to management. 
• Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes. 
• Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records. 
• Assures proper invoicing of accounts by verifying computer-generated invoices. 
• Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors 
• Schedule loads as required. 
• Maintain updated reports to ensure all loads are empty and closed. 
• Resolve refused product, over, short and damaged (OS&D) orders. 
• Follow attendance policy, show up for work on time and ready to work assigned shift. 
• Perform other duties as required and assigned. 

What Experience and Education You Need : 

• High school diploma or general education degree (GED). 
• 0-2 years of related work experience. 

What Could Set You Apart : 

• Ability to work in a fast paced environment. 
• Ability to handle multiple tasks at the same time. 
• Flexibility and initiative. 
• Experience working with challenging customers. 
• Excellent communication skills. 
• Strong problem solving skills 
• Understand the specific needs and requests of customers, the nature of their product and storage and handling needs. 
• Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor. 
• Knowledge of Warehouse Management Systems 
• Knowledge of Microsoft Office Suite. 
• Desktop computers. 
• Accurate typing and data entry skills 

Physical Requirements : 

• Requires the ability to sit for long periods of time, with frequent interruptions 
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending 
• Requires manual dexterity with normal hand and finger movements for typical office work 
• Talking, hearing, and seeing are important elements of completing assigned tasks 
• May require travel by automobile and airplane up for business 
• May require a visit facility operations in temperatures at or below freezing 
• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds 
• Requires the use of various electronic tools 
• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes 
• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management 
 The Company’s good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $20.50 hourly.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws. 
EOE/AA M/F/D/V DFW.