Performance and Change Management Principal

Puget Sound Energy is looking to grow our community with top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

 

PSE's New Product Development team is looking for qualified candidates to fill an open Performance and Change Management Principal position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

Do you want to play a key role in a high‑impact organization that supports PSE’s mission to deliver clean, reliable, and affordable energy to our customers? The Pole Services organization is seeking a Principal who will leverage data to drive growth, improve performance, and optimize operations across the business.

 

Pole Services is a profit‑and‑loss center within PSE that manages street and area lighting installation and maintenance services, and coordinates third‑party attachments of communication and other devices to PSE’s poles. The organization plays a critical role in supporting customers’ evolving needs, including smart‑city initiatives, wireless network, internet broadband, and on-the-pole electric vehicle charging stations.

 

In this role, you will lead the development and maintenance of Power BI dashboards for multiple teams and functions within Pole Services. You will partner closely with stakeholders to design effective tools and reporting solutions that enable the leadership team to monitor, manage, and enhance operational performance. You will also develop clear documentation for processes, tools, and data workflows.

 

Additionally, the Principal will lead data‑ and technology‑related upskilling and cross‑skilling initiatives to strengthen the team’s capabilities.

 

To be successful, the candidate should be ready to identify, plan, and manage business performance initiatives and apply methodologies that support business transformation and organizational change. A strong understanding of end‑to‑end business processes—and the ability to use process improvement techniques to analyze inputs, outputs, and workflow dynamics—will be essential. The ideal candidate will apply and model best practices for driving measurable performance outcomes while mentoring others. Finally, the ability to create and implement effective change‑management plans that reduce resistance and support adoption will be highly valuable in this role.

 

Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

 

Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct.  Ensures duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities

• Leads PSE initiative teams, sub teams, and/or associated consultants and vendors on a broad variety of complex, cross-organization initiatives with a focus on achieving sustainable results.
  • Provides coaching, direction and leadership support to team members in order to achieve employee, business and customer results.
  • Ensures employees adhere to legal and operational compliance requirements.
  • Sets clear expectations and holds team accountable for performance.
  • Identifies, selects, and manages external vendors and consultants to provide quality external resources, as needed, to support priority initiatives.
• Develops, creates and maintains project plans that deliver business case objectives, and that integrate change management activities.
• Manages implementation, schedule, communications, coordination, training, post implementation control, and budget.
  • Ensures quality and consistency of methodology, metrics, general approach, analysis, and documentation.
  • Ensures performance/process sustainability after project completion.
• Builds relationships, effective teams, and networks that extend throughout the company.  Mentors and shares knowledge with team members.
• Participates in emergency response efforts as needed.
• Performs other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in business, engineering or technology; or equivalent combination of relevant education and/or experience.
• 7 years of experience successfully leading/implementing multi-disciplined projects and initiatives.
• 7 years of experience utilizing high-involvement process improvement or change management techniques/tools.
• Certification in both structured and informal process improvement or change management methodologies.
• Demons