Senior Strategy Manager (Principal Level)

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

 

LOCATION

 

This is onsite at the Parnall Office in Jackson, MI.  The candidate must be within a commutable distance from the location or willing to relocate (relocation package available for those who qualify).

This is a Principal level position.

GENERAL SUMMARY OF JOB RESPONSIBILITIES

The Senior Strategy Manager serves as a partner and advisor to the executive team. The incumbent will lead cross-functional efforts, delivers complex objective analysis and insights, and executes on strategic initiatives. The incumbent will lead new projects, process improvements, customer experience enhancements, and drive business outcomes by building the strategy framework, translates strategies into actionable and quantitative operational plans and manages executions of identified operations activities. This position supports business customer communications and engagements which includes working through a matrix organization to cross functionally support process improvements and issue resolution. The incumbent works closely with peer organizations in support of complex rate cases, testimony, and tariffs which includes writing testimony.  The Senior Strategy Manager is responsible for written internal and external customer communications for use by the Business Center and ESM organizations and partners with external business associations as needed and supports Rates and Regulatory team in alignment on development and implementation of tariffs to include support on business customer communications regarding rate/tariff changes and assisting with writing testimony in support of rate cases.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Lead a strategic execution framework for operations to align with prioritized business and company strategies, that are both agile and scalable    
• Drive Business Transformation to enable the organization to rapidly navigate the transformation from perpetual to full function business models across multiple markets   
• Facilitate cross functional teams focused on customer communications and engagement to improve business interactions and look for continuous improvement
• Enforce standardization of complex operational process policies and systems across multiple product franchises and business models across Revenue Operations functions   
• Manage industry research of best practices to ensure organization is leveraging cutting edge business practices, organizational design, and technology to enable world class business models across multiple markets   
• Drive execution of various identified priorities and complex initiatives, through all phases of the program to a successful completion
• Support work of Business Customer Solution Account Managers, includes working with Business customers   
• Manage the master plan for operationalizing capabilities, includes plans for Automation, Manual Process, RPA etc., includes timelines, milestones, critical path etc.   
• Responsible to develop internal and external customer communications for business customers to aid the Business Center and ESM organizations
• Own the Operational Change & Readiness strategy and manages complex launch activities   
• Maintain complex operational dashboards and report suite to track, manage, and provide valuable insights on metrics and Key Performance Indicators (KPl)   
• Build relationships with key stakeholders across the business to define needs and deliver solutions. Establish business customer communications with peer organizations
• Lead and provide feedback an