Platform Product Manager, Cash App

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

Job Description

About Cash App Platform Engineering

The Cash Cloud Platform, CloudPlat, is the foundation of all Cash App products and is managed by the Cash App Platform Engineering team (CAPE). CloudPlat offers a highly opinionated abstraction on top of AWS infrastructure to deliver a world-class platform that is reliable, scalable, and secure, meeting the standards expected from a financial platform. CloudPlat serves as the internal backbone for Cash Engineering teams that develop Cash App features.

Role Overview
We are looking for a Platform Product Manager with a broad understanding of AWS architecture and expertise in one of our core platform disciplines (Kubernetes, Istio service mesh, Kafka, MySQL/Dynamo databases, infrastructure provisioning). You will help refine our customer-centric approach and collaborate with internal stakeholders to provide the best possible platform for our engineers.

Responsibilities

• Vision & Strategy: Guide the platform product vision and strategies by collaborating with stakeholders, including technical IC leads, leadership, and customers.
• Discovery: Understand stakeholder needs through qualitative and quantitative methods such as customer interviews, surveys, platform usage metrics, and support metrics.
• Brainstorming: Partner with engineering counterparts to brainstorm and develop solutions to meet customer needs.
• Roadmap Management: Prioritize critical issues and work with engineering counterparts to establish realistic delivery timeframes. Maintain the product backlog, ensuring clear explanations of problems, business justifications, customer impact, and definitions of success. Collaborate with other Platform Product Managers to provide a unified roadmap, considering cross-team dependencies.
• Success Metrics: Define product success metrics and work with engineering to ensure they are measurable and relevant to guide platform improvements.
• Launch Management: Plan and manage the launch of new capabilities, ensuring that all criteria are met, timelines are communicated, and necessary tasks are completed. For large, complex rollouts, partner with an Engineering Program Manager to manage the process.
• Communication: Lead communication efforts for product launches, roadmap updates, and urgent notifications. Collaborate with documentation teams to ensure clear and valuable content is provided to guide self-service platform usage.
• Evangelization: Promote platform achievements and deliverables to drive awareness, adoption, and value among stakeholders.
• Vendor Management: Participate in vendor selection and evaluation processes.
   

Qualifications

• Minimum of 4 years experience as a Technical Product Manager, AWS Solutions Architect, or Cloud Architect
• Experience drawing relevant insights from ambiguous data and the ability to create and test hypotheses that address customer needs
• Experience working with engineers as customers in developer tools, APIs, or infrastructure products
• Experience with AWS Cloud infrastructure
• Experience communicating product updates, milestones, and progress to internal and external partners, with the ability to inspire team members
• Experience managing competing demands and priorities in cross-functional working groups
• Strong customer empathy with experience shaping product direction and execution based on customer needs
• Experience working within a globally distributed team

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay wi