Business Analyst 2 - ClientWorks Product Delivery Operations

The Business Analyst position is vital to our business to ensure seamless day-to-day operations and improving organizational efficiency. Responsibilities align with changing the way work is managed through administrative tasks, scheduling, productivity monitoring, database integrity auditing, and facilitating communication. The ideal candidate will have good communication skills, the ability to collaborate with different levels in an organization hierarchy, and the ability to adapt to daily data requests from leadership. Implementing process automation solutions using bots or other automation tools like Apex. This role will involve collaborating with various departments to identify opportunities for automation, streamline processes, and improve operational efficiency.

• Automation and standardization of content and collateral updates  for customers related to code upgrades.
• Optimize process to stay current and compliant with customer facing and internal Wiki documentation.
• Manage  xMatters page-out system updates for Product Delivery team members.
• Streamline coordination of ClientWorks Product Delivery weekly customer education series calls.
• Monitor and facilitate status updates for the Domain Database Modification JIRA Process
• Implement operational efficiencies and reporting standards for project creation/monitoring/follow-ups to improve productivity and on-time delivery.
• Create process to better track, automate, and facilitate status updates related to Customer Divestiture process.
• Automate and create safeguards to improve security and control of the Millennium DBA user accounts process.
• Ability to manage immediate daily changes and successfully pivot to complete tasks
• Ability to utilize analytical skills in the creation of PowerPoint/Excel materials.

Qualifications: 

Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. Strong written and verbal communication skills to interact with management (required) and possibly clients (desired). JIRA experience strongly desired. 2 plus years relevant work experience. 

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $19.66 to $48.08 per hour; from $40,900 to $100,000 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

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