Senior Solutions Architect

Title:  Senior Solutions Architect 

Location: Remote, United States; preferably Cleveland, OH; Atlanta, GA or San Mateo, CA

Experience:  Mid-Senior Level 

Job Function:  Professional Services

Employment Type:  Full-Time 

Industry:  Computer & Network Security

Travel Requirements: <25%

 

About The Position

The Senior Solutions Architect role will guide Keyfactor customers through implementing and integrating Keyfactor’s solutions into their infrastructure and applications. The position will involve working directly with customers to install the software components and troubleshoot issues when they arise. Additionally, the Senior Solutions Architect will be responsible for specific integrations with a customer’s enterprise IT systems (i.e. web servers, networking platforms, ticketing systems, etc.). This role will work with the internal development staff to provide input into the product’s strategic roadmap and supporting the managed services area of the business.

The position is based in the United States and can be performed remotely when necessary. Applicants must hold US citizen or US permanent resident status.

Responsibilities

• Be flexible and effectively manage time and tasks in a dynamic, rapidly growing company 
• Be a servant leader to new team members and Associate Solutions Architects from a technical mentoring perspective 
• Operate in our strictest, most complex, and involved customer deployments 
• Help our customers design, implement and take full advantage of Keyfactor solutions including:
• Working with Keyfactor Sales to ensure the customer is delivered the best solution possible 
• Conducting design workshops with customers 
• Documenting solution designs for customer approval 
• Ensuring customers prepare their personnel, systems and processes to take full advantage of Keyfactor solutions 
• Implementing Keyfactor solutions using a collaborative approach which improves Keyfactor adoption with our customers 
• Working with customers to test the Keyfactor solution and receive customer acceptance 
• Ensuring Keyfactor Operations can successfully support our customers 
• Help our team deliver Keyfactor solutions efficiently and effectively by: 
• Building automation in all aspects of the project lifecycle 
• Working with Keyfactor Product teams identifying new features and submitting bugs 
• Increasing team efficiency by documenting common architectures and solutions 
• Ensuring knowledge gained while implementing customer solutions is disseminated to all of Keyfactor 
• Ensuring that our customer’s requests are addressed quickly and to our customers satisfaction 

Skills & Qualifications

• Minimum 3 – 5 years of experience in large enterprise IT environments (via services delivery, consulting, or employment) 
• Strong and effective communication skills in a consultative manner with customers and other external stakeholders 
• Be respectful, flexible, and effectively manage time and tasks in a dynamic, rapidly growing company 
• Proficiency with Windows Server operating systems 
• Understanding of core networking and infrastructure fundamentals 
• Advanced, methodical, and expedient technical troubleshooting and problem-solving skills 
• Effective time management, project management and prioritization skills with the most complex customers, problems, and deployments 
• Possess excellent oral and written communication skills with the ability to communicate at both a technical and business level with technical staff and/or Executives 
• Strong interpersonal communication and writing skills 
• Comprehensive knowledge of Active Directory 
• Active Directory Certificate Services 
• Active Directory Federation Services 
• Knowledge of Kerberos protocol and other authentication protocols a plus 
• Proficiency with Unix/Linux 
• Advanced scripting development using various Microsoft tools (SQL, Powershell, etc.) 
• Willingness to learn new languages, technologies, and APIs as needed to meet customer requirements 
• Familiarity with Public-Key Infrastructure (PKI), digital certificates, and cryptography  
• Competency with business application suites such as Microsoft 365 
• Relevant industry certifications a plus 
• DevOps and Automation (Ansible, scripting bash/powershell, Jenkins, Puppet) a plus 
• Understanding of core networking and infrastructure fundamentals 
• Java Application Servers, JBoss, Wildfly Database Servers, MySQL, Maria