Manager Client Solutions, Manheim Express, Mountain West Region

Company

Cox Automotive - USA

Job Family Group

Sales

Job Profile

Manager Client Solutions - Express - CAI

Management Level

Manager - People Leader

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

Yes, 75% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $81,800.00 - $122,800.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $30,000.00.

Job Description

The Manager of Client Solutions – Express leads a team of Client Solutions Specialists who work with Manheim Express customers to ensure that the clients receive premier service to get units inspected, listed and sold.  The position works closely with General Manager and Client Services Team to ensure that customer expectations are met or exceeded.  The position promotes and educates customers on services provided by Manheim Express. 

PRIMARY DUTIES/KEY RESPONSIBILITES
Assigns support responsibilities to team of Client Solutions Specialists and ensures duties are effectively executed by team. 
Works directly with customer onsite, via email & phone to ensure expectations are met and service issues are resolved. 
Sets an example of professionalism and sincere appreciation for the business relationships that have been established amongst the dealers and Manheim. 
Addresses any findings of unethical behavior and/or failure to adhere to the Manheim Express policies and procedures.
Serves as the point person for resolution of customer issues at the location in partnership with Client Services Team and Major Accounts.
Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. 
Support the development, deployment and maintenance of Manheim Express policies, practices and procedures. 
Train and ensure support staff is compliant with standard business practices in order to provide a consistent high-quality service within the marketplace. 
Assist in development and reporting of accurate and efficient key business drivers as well as the review of Quality Assurance, Transactions, Service Levels, and other key department metrics. 
Participate in operational process development and implementation of projects.  Will require knowledge of dealer operations, problem solving skills, leadership skills, effective meeting skills, ability to work in groups, and the ability to provide constructive feedback. 
Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review team performance against key performance indicators and metrics and develop and execute strategies for improvement. 
Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect. 
Enforce all company policies and procedures related to employee and customer conduct. 
Partner with various market level support team (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support.
Performs other duties as assigned. 

REQUIRED EXPERIENCE & SPECIALIZED KNOWLEDGE AND SKILLS
BA/BS degree in related field and 7+ years of experience with at least 1-year in a management or lead role; or an equivalent combination of education and work-related experience.
Valid driver’s license and safe driving record
Excellent leadership and supervisory skills.
Strong customer service orientation.
Excellent communication (written and verbal) and interpersonal skills required.
Ability to work in a high performance, fast-paced team environment.
Solid computer skills, including ability to use Internet and MS Office effectively.
Ability to adapt to and work effectively within a constantly changing environment.
Excellent customer service and problem-solving skills.
Ability to sit, stand, bend for prolonged periods of time.  Ability to perform repetitive tasks.  Manual dexterity. 
Vision abilities required include close, distance and depth perception.

Candidates living in Mountain West Region preferred

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Aut