EPIC Credentialed Trainer, Patient Financial Services WakeOne Training

EPIC Credentialed Trainer, Patient Financial Services WakeOne Training, Remote

40 hours per week, day shift

JOB SUMMARY:  Collaborates with principle trainer, training manager, application coordinators, and IT technical teams to deploy Epic training to appropriate end users.  Assesses, designs, and delivers WakeOne training materials/curriculum for targeted end user populations.  Facilitates curriculum, provides coaching and support for end users both inside and outside of classroom.

EDUCATION/EXPERIENCE:  Associate's degree in Education, Healthcare or accredited clinical program with two years of facilitation/teaching experience; or, an equivalent combination of education and experience.  Experience in adult education, training, healthcare, inpatient/acute medical practice and/or EPIC Ambulatory preferred. 

LICENSURE, CERTIFICATION, and/or REGISTRATION:  Successful completion of the AHWFB credentialing process, which involves passing a credentialing test with a minimum score of 85 percent and presenting an EPIC lesion to a panel. The panel includes a principal trainer, a representative from the project team and an EPIC representative (if required) certified in the application. 

ESSENTIAL FUNCTIONS:
1.    Adheres to the general hospital standards to promote a cooperative work environment by utilizing communication skills, interpersonal relationships and team building including following Medical Center and Departmental policies and procedures, contributing to the overall quality of services, and assuming responsibility for keeping informed about changes in policies and procedures.
2.    Assesses, designs, and facilitates appropriate training and assessment sessions with end users.
3.    Meets with operational leaders to assess end user needs for the training program.
4.    Designs and develops electronic training, tip sheets and instructor-led training materials.
5.    Supports and maintains the technical training environment (MST); creates and maintains training materials in consultation with build team and principle trainer, and follows-up with end users on questions and concerns in a timely manner.
6.    Assists with tracking of end user attendance, course completion and testing. 
7.    Builds rapport and promotes teamwork by maintaining a professional and positive attitude in the learning environment at all times, working to maintain open and professional lines of communication with all end users and colleagues, and utilizing key change management principles. 
8.    Assists principle trainer with adherence to the operational budget for the department and managing training supplies/materials

SKILLS/QUALIFICATIONS:

• Strong interpersonal, oral, written, and public speaking skills
• Willingness to learn, adapts easily to change
• Ability to build rapport easily
• Comfort with technology

WORK ENVIRONMENT:

• Clean, comfortable office environment
• Occasionally subject to irregular hours
• Rapidly changing agendas, program plans

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibili