Senior Manager Digital Transformation, Quality

Job Responsibilities

Exceptional people come together to work at Lam Research. Every day we drive the precision and accuracy that enable our customers to create the world’s most incredible technology–working at scales 1,000 times smaller than a grain of sand. To put it simply, we build machines that make chips. Our talented people are what make our leadership in the industry possible. To enable this incredible level of innovation, we maintain a strong collaborative culture. A space where you are encouraged to seek out challenges and engage the expertise of others to cocreate the highest quality outcomes. 

 

The Office of Digital Transformation at Lam Research is responsible for the creation of next generation business process and accelerated adoption of technology across the company. The Digital Transformation, Senior Manager, Quality is a unique opportunity to transform a market leading semiconductor company to scale for past and future growth at an unprecedented time in our industry. 

 

Lead and support our digital transformation initiative within the Customer Service and Support organization to ensure that our digital solutions meet the highest standards of quality and enhance the overall customer experience. This role will be integral in transforming the way Lam uses digital tools to streamline operations, provide employees actionable intelligence, and connecting data for maximizing efficiency & scalability.  

Other Job Responsibilities

• Lead the development and implementation of quality management strategies to support digital transformation projects within the Customer Service & Support organization 
• Collaborate closely with cross-functional teams, including IT, Product Management, and Customer Support to understand digital needs and provide quality-focused feedback 
• Identify and track dependencies for Quality processes from and to other business functions   
• Design and implement quality assurance processes and tools to ensure that digital solutions are robust, reliable, and user-friendly 
• Champion a culture of continuous improvement, leveraging data-driven insights to optimize quality within the customer experience across all digital channels 
• Train and mentor team members on best practices for quality assurance in the digital realm 
• Ensure compliance with industry standards and best practices for digital solutions 
• Design quality control procedures where necessary at each stage of the customer journey 

Quality Skills

• Experience driving Process Quality improvements preferably in a customer experience organization 
• 8+ years of experience in quality with working experience on critical quality tools like Pareto Analysis, Root Cause Analysis, Statistical Process Control, FMEA, etc. 
• Familiarity with ISO Quality Standards (ISO 9001 2015 and TS16949) 
• Lean manufacturing experience a plus 

Minimum Qualifications

• Bachelor’s Degree in Business, Computer Science, Math, Statistics, or related field. MBA or master’s preferred but not required.  
• Deep understanding of customer service and support processes and technologies 
• Strong analytical skills, with the ability to interpret data and translate findings into actionable insights 
• Proven experience in operations consulting, strong knowledge of operational processes, systems and tools, and improvement initiatives including experience in process digitalization and digital transformation in leading/fast growth companies  
• Storyteller with an ability to drive organizational change management  
• Consistently shows exponential thinking and incremental execution  
• Understanding of quality best practices in the industry and application to real life  
• Proficient knowledge of systems implementation and development life cycles 

Location

Fremont, California.

 

Please note, this is a hybrid role and will be expected to be in the office 3-5 days a week. 

Our Commitment

 

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation