Go-To-Market (GTM) Change Management  Senior Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Go-To-Market (GTM) Change Management Senior Manager is responsible for developing and orchestrating change management strategies for global GTM high-priority programs through all phases of the change adoption journey. This includes managing internal stakeholder relationships, leading the discovery and planning phases, and ensuring the progression of an integrated change management strategy to drive business objectives. Role

What you will get to do: 

• Work collaboratively with manager and peers to adhere to and develop standard best-in-class OCM assets and deliverables including establishing and continuous improvement of business practices and processes supporting the GTM Programs and Change Management Team
• Ensure organizational change is appropriately assessed and managed for our selling roles and across the GTM teams
  • There may be additional roles in scope beyond Sales and Operations, based on learnings from discovery assessments 
• Work with key leaders and stakeholders across ServiceNow to drive discovery assessments to be able to quickly identify gaps, needs, and challenges
• Synthesize findings and develop recommendations and change adoption strategy 
• Identify solutions and recommendations for short-term tactics for Executives, providing insights into best practices and coaching where needed 
• Provide diagnostic/consultative guidance to support stakeholders and leaders across the ServiceNow Sales organizations
• Establish deployment plans and best practices for programs and enablement
• Lead and self-manage the end-to-end process of change management for a large-scale, global program alongside key Global Operations partners
• Craft appropriate charters, assessments, plans, integrated strategy, measurement tactics, feedback and change champion networks

Qualifications

Our ideal candidate: 

• Experience with large tech company environments or high growth companies
• Leads through influence on cross-functional teams and thrives in a complex, fast-paced environment
• Comfortable in matrixed organization and able to adapt to needs of varying maturity levels within GTM and Sales organizations
• Minimum 10 years professional experience in change management, program/project management, communications, management consulting, enablement 
• Knowledge of change management best practices and be able to effectively adapt to apply unique solution based on needs including Agile programs, fast-paced timelines 
• Strong ability to creatively leverage tools, systems, processes, and models to provide solutions to reach business objectives 
• Demonstrates ability to collaborate with peers while maintaining focus on outcomes and/or removing barriers 
• Aware of market landscape, enterprise cloud computing, Software as a Service (SaaS) delivery models is helpful 

Education requirement: 

• Bachelor’s degree (BS/BA)
  • Graduate work in business, leadership, change management, or related is a plus 

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