ARIZONA DEPARTMENT OF CORRECTIONS
REHABLITATION & REENTRY

Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful engagements.

The Arizona Department of Corrections, Rehabilitation and Reentry (ADCRR) is committed to creating a safe, secure, and humane correctional system. With public safety top of mind, ADCRR and its more than 8,000 officers and professional staff are driven by a heart for public service and a commitment to deliver perfect effort each day. ADCRR is redefining itself as an agency whose daily work centers on transparency, accountability, and fairness.

QUALITY ASSURANCE MENTAL HEALTH LEAD
(Program Evaluation Specialist)

Job Location:

HEALTH CARE SERVICES
Address:  1831 West Jefferson Street
Phoenix, Arizona 85007
https://corrections.az.gov/

Posting Details:

Salary: $70,200.00 

Grade: 23

Closing Date: 04/15/2025

Job Summary:

The Arizona Department of Corrections, Rehabilitation & Reentry (ADCRR) is looking for an experienced Quality Assurance Mental Health Lead. This position is responsible for optimizing health care delivery to the incarcerated prison population within the Arizona State Prisons. The Quality Assurance Mental Health Lead will promote a culture of continuous learning and improvement throughout ADCRR. Apply now!

Job Duties:

-Facilitates training and provides support to staff in comprehending work expectations and processes
-Provides customer support
-Directs and supports staff in achieving quality assurance program objective
-Assess staff performance and reports findings to the Quality Assurance Director
-Facilitates team and stakeholder meetings
-Oversees vendors and operational processes pertaining to inmate healthcare across multiple prison complexes
-Support the development of monitoring guides and standard work
-Create and maintain databases, perform root cause analysis, and collaborate with Contracted Healthcare Providers and Arizona Department of -Corrections Rehabilitation and Reentry Operations to implement and sustain process improvement
-Gather, analyze and identify trends in data for presentation to various stakeholders
-Create processes to assess errors and system issues
-Support the maintenance of a reporting system for preventable adverse events and other tracking mechanisms
-Escalate concerns to the supervisory chain of command and actively participate in resolving issues
-Assist in developing a sustainable monitoring program, provide oversight to Contracted Healthcare Providers and support the implementation of ongoing quality improvement initiatives
-Ensure alignment with Arizona Department of Corrections Rehabilitation and Reentry Health Services Technical Manuals, National Commission on Correctional Healthcare Standards and Federal Court injunctions
-Support the updating and progression of the Continued Quality Improvement study development at each of the nine state prison complexes
-Attends meetings and training sessions
-Completes special projects and assignments
-Performs other duties as assigned by the Arizona Department of Corrections Medical Director
-Other duties as assigned as related to the position
-Drives on state business

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

-Principles and practices of mental health treatment in a correctional setting
-Quality assurance and utilization review methodology
-Basic procedure analysis and policy development
-Research and patient methodology
-Basic computer skills
-Laws, rules, regulations, policies and procedures pertaining to the assignment

Skill in:

-Assessment, research and analysis
-Interviewing
-Investigation
-Verbal and written communications
-Synthesizing and presenting information in support of project objections
-Organization
-Time management
-Decision making

Ability to:

-Evaluate the effectiveness and appropriateness of healthcare services
-Conduct research and compose responses to issues/concerns
-Compose correspondence and reports
-Maintain effective working relationships with internal and external entities
-Multi-task, make sound decisions and meet deadlines
-Work in a secured prison environment
-Travel on state business

Selective Preference(s):

Three (3) years experience providing mental health treatment ser