Employment Type:

Part time

Shift:

Day Shift

Description:

JOB SUMMARY
The Patient Placement Case Manager is responsible for the coordinating the placement of all admissions (elective and emergent) and transfers to MMC-NI in accordance with clinical standards and guidelines. The Patient Placement Case Manager will coordinate, prioritize, and optimize patient flow throughout the MMC-NI network, as well as coordinate, and facilitate patient entry into MMC-NI from other health care facilities/organizations. The Patient Placement Case Manager supports the Mission of Trinity Health and Mercy Medical Center-North Iowa.

ORGANIZATIONAL SUMMARY
A. Reports to: Bed Management Supervisor
B. Supervises: None
C. Key Working Relationships: all inter and intra department associates, physicians, patients, visitors and
D. Primary Customer Groups: : patients and families, physicians, hospital associates and the general public
E. Age/Population of Patients Served:

Neonatal Adolescent Geriatric
Pediatric Adult x All Ages

ESSENTIAL FUNCTIONS
A. Coordinates and directs patient flow to optimize access, capacity and support safe delivery of care.

1. Responsible for the coordination and facilitation of all patients requiring transfer from other healthcare facilities to MMC-NI by utilizing the Mercy First Call Centers process flows: (Communication/Teamwork)
a. Answers and responds to Mercy First Call line for patient admissions and transfer to MMC-NI by staying on the line and connecting the caller with the appropriate personnel as per protocol.
b. Facilitates ED to ED communication, Physician to Physician communication for transfers, admissions and consults.
c. Facilitates direct transfer of calls for trauma alerts, stroke alerts, and level I Cardiac patients to the appropriate personnel.
d. Facilitates communication between MMC-NI on call physicians and referring physicians to arrange acceptance of transferring patient.
e. Facilitates receiving admitting orders from admitting physicians if needed.
f. Communicates with the referring hospital to coordinate transportation arrangements and provide them with a bed assignment.
g. Accurately completes First Call Center Data base
h. Updates Electronic Bed Board with bed assignments.

2. Responsible for the safe and timely placement of patient admissions from all entry points and inter-department transfers by utilizing the Patient Placement process flow: (Communication/Teamwork)
a. Collects clinical information to determine patient care levels
b. Collaborates with nursing unit Clinical Leaders/Charge Nurses in making patient bed assignments. Communicates to the receiving and transferring floors/departments via the electronic bed board and telephone system.
3. Monitors the inpatient bed status and upgrades bed cleaning status via the electronic bed board to expedite patient flow. (Problem Identification/Problem Solving)
4. Collaborates with CNM of Patient Administration, and Administrative Coordinator regarding patient placement issues. (Communication/Teamwork)
5. Alerts appropriate personnel as to capacity issues. (Teamwork/Problem Identification)
6. Promotes safe patient placement according to patient needs, patient placement guidelines and department scope of service. (Adherence to Policy)
7. Facilitates decision-making surrounding hospital status changes through provision of on-going communication with CNM of Patient Administration, Administrative Coordinator, and physicians about census targets, potential A/D/T. (Communication/Teamwork)

B. Facilitates work environment to meet individual and organizational needs.

1. Acts as a role model for staff through effective communication, knowledge, and clinical expertise to ensure quality care is provided and practice standards are met by accurate patient placement. (Communication/Self-Aware)
2. Communicates with non- nursing departments and /or directors to resolve problems and enhance inter-department relationships. (Communication/Initiative)
3. Acts as a liaison between the hospital, the physicians, the outside facilities, and our own internal units to facilitate the admission process and proper bed placement. (Initiative)
4. Facilitates resolution of issues and concerns in a constructive manner. (Problem Identification/Problem Solving)
5. Promotes, advocates, and participates in Shared Governance and Process Improvement initiatives that go across the organization. (Continuous Learner)

C. Promotes an atmosphere that is committed to providing excellent customer service in a manner that is reflective of Mercy Medical Center-North Iowa’s mission, values and service standards.

1.