Specialized Case and Care Manager Supervisor

Description

Responsibilities: 

· Attend weekly Coordinated Entry meetings as well as attend Biweekly SPOA meeting, and meetings with DSS.

· Attend trainings and meetings relevant to Specialized Case and Care Management.

· Responsible for maintaining a caseload of up to 8 Participants per month and completing intake assessments as needed.

· Responsible for completing required monthly data collection, statistical, and program reports, and other administrative reports.

· Responsible for the direct supervision of Specialized Case and Care Manager.

· Conduct regular face-to-face contacts with the Participant(s) in Participant’s home, at service agencies, in OCDSS offices, and/or at various other community locations.

· Maintain regular contact with the Participant(s) via phone calls, text messages and/ or email. 

· Assist the Participants with housing searches, help Participants complete application and speaking to potential or current landlords as needed, ensuring that the Participants obtain stable housing within assigned timeframe

· Refer the Participants to mental health and/or alcohol/ substance abuse treatment, as appropriate.

· Assist the Participants with applying for assistance under federal, state, and local social services programs, including but not limited to, Medicaid, Supplemental Nutritional Assistance Program (SNAP), Home Energy Assistance Program (HEAP), and Temporary Assistance. 

· Follow-up with social service agencies to ensure all requested paperwork is submitted and the Participant is in compliance with eligibility requirements. 

· Assist with the Participant’s employment search by referring the Participant to local employment and training agencies, helping the Participant write a resume, and preparing the Participant for job interviews as needed.

· Provide coordination of the Participant’s medical and/or mental health care services among various providers.

· Ensure that all client records are maintained electronically through AWARDS.

· Assist in maintaining oversight of new client intakes and ensure referrals are entered in AWARDS.

· Review and ensure all Specialized Case and Care Management Participant’s files adhere to compliance guidelines (i.e., Medicaid, Office of Mental Health, Department of Health, and Department of Social Services). 

· Coordinate monthly billing for assigned caseloads.

· Represent MHA at meetings and events as necessary.

Other Duties:

· Duties outlined above are intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.

Requirements

Qualifications - Education: 

· Master’s Degree in any of the following: child and family studies, community mental health, counseling, education, nursing, occupational therapy, physical therapy, psychology, recreation/recreation therapy, rehabilitation, social work, sociology, or speech and hearing. 

OR

· Bachelor’s Degree in any of the above fields or equivalent, required.

Qualifications - Experience:

· A minimum of one year of experience in the field of Human Services.

· Bilingual Spanish / English a plus.

· Effective written and oral communication skills, including public speaking ability and experience.

· Proficiency in Excel and Microsoft Word required.

· Experience with Case or Care Management highly preferred.

· Knowledge of Orange County housing resources highly preferred.

· Knowledge of benefits and entitlements, such as Temporary assistance, Medicaid, and SSI/SSD highly preferred.

· Experience with Electronic Health Record Program(s) required.

· Ability to work independently with minimal direct supervision.

· Must be organized, self-motivated and can coordinate multiple tasks simultaneously.

· Ability to exercise sound judgment under crisis situations and to abide by regulations regarding confidentiality.

· Valid Driver’s License and ability to drive with current driving record acceptable for agency insurance coverage.

Terms of employment/benefits:

· Non-Exempt

· Forty (40) hours per week.

Mental Health Association in Orange County, Inc. (MHA), is a private, not-for-profit organization seeking to promote the mental health and emotional well-being of Orange County residents.  Under the leadership of a voluntary Board of Directors, MHA’s s