Sr Program Support Assistant

USNH Employees should apply within Workday through the Jobs Hub app

The School of Business, an ACBSP accredited program of Plymouth State University, invites applications for an Administrative Assistant position. This role operates in a high-volume, fast-paced environment and requires an individual who can adapt quickly and efficiently to changing demands.

The position involves managing a heavy flow of tasks and interactions, necessitating the ability to shift gears seamlessly and prioritize responsibilities on demand. The ideal candidate must thrive under pressure, demonstrate excellent multitasking skills, and maintain a calm, professional demeanor in a dynamic setting. This position involves day-to-day administrative operations for the School of Business, including but not limited direct support of Executive Director, to front-line reception, managing phone, mail, and email correspondence, overseeing office supplies, maintaining the copy machine and its supplies, handling catering and key orders, and processing Plant and IT work orders. Additional responsibilities include managing faculty and student mailboxes, signage, parking passes, 25 Live scheduling, and coordinating with Chartwells.

This position will also provide event assistance for School of Business affiliated events and student events as needed – i.e. Panther Pitch, Climb Above Addiction, Rail-Jam, Teddy Bear Toss, Open House, Mix & Mingle, Honors Ceremony etc. Engagement in and participation with student and faculty retention activities for the School of Business.

Duties/Responsibilities:

• Student and Faculty Support: Provide daily support to students and faculty, addressing needs as they arise.

• Executive Director Administrative Support: Provide support to Executive Director when requested

• Reception Responsibilities: Front Desk oversite involves providing coverage during operating hours and ensuring that work-study students are available to assist with both coverage and ongoing projects. In the absence of work-study support, this position will directly manage the front desk duties. Front desk hours are from 8:00 AM to 4:00 PM.

• Budget and Financial Coordination: Assist with budget tracking and purchasing, including UShop and other financial systems, in collaboration with the Executive Director (Budget Manager).

• ACBSP Accreditation: Support all aspects of the ACBSP accreditation process, ensuring timely and accurate documentation leading up to all required report submissions. Responsible for ensuring ACBSCP web content is up to date.

• Course Scheduling & Data Management: Enter, maintain, and audit data in the Banner system for both undergraduate and graduate course scheduling.

• Academic Forms Management: Process undergraduate and graduate student academic forms, ensuring faculty approval and submission to the Registrar’s Office.

• Faculty Activity Reporting: Collect, organize, and disseminate faculty activity data, including work plans, CV’s classroom observations, and semester availability forms.

• Compliance Tracking: Document and track compliance for various financial processes, including direct pays, reimbursements, professional development funds, and faculty/student travel.

• Program Communication & Outreach: Distribute program information and support academic initiatives through displays, digital monitors, bulletin boards, and other forms of communication.

• Policy and Procedure Communication: Assist in communicating and improving policies and procedures, ensuring adherence to PSU and USNH regulations.

• Award Management: Oversee program-related grants, student awards, scholarships, honor societies, and course fees.

• Human Resource Support: Assist with employee onboarding, orientation, and compliance with Department of Labor laws and university policies. Manage payroll approval for student workers.

• Project Management Liaison: Act as an administrative liaison for project management within the program, discipline, and university.

• Document and Systems Management: Maintain electronic documents and collaborate across platforms such as Teams, SharePoint, and Workday.

• Faculty Meeting Coordination: Organize faculty meetings and retreats, including scheduling and minute-taking.

• Professional Development Fund Management: Oversee accounting and disbursement of professional d