Fashion Customer Service Representative - Japanese (Remote from Spain)

Teleperformance Spain is looking for Customer Service Representatives, eager to work for a leading Fashion Brand headquartered in Barcelona.

Responsibilities

• Receive incoming telephone calls from new and existing customers
• Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate product and service delivery
• Provide and excellent customer service experience to clients through different contact channels, in order to enhance customer satisfaction, engagement and increase sales

Requirements

Key Competencies

• Data accuracy
• Attention to detail
• Ability to gain immediate credibility and trust
• Exceptional communication skills
• PC and system literate

Candidate Profile

• Confident and enthusiastic.
• Ability to work well as part of a team as well as independently
• Native level of Japanese
• Fluency in English or Spanish
• First class written, verbal and interpersonal skills
• Numerate and articulate
• Well organised, reliable and thorough
• Work permit required

Benefits

What we offer

• 38.5 hours/week and night-shift schedule: from 1:00 to 9:00, from Monday to Friday
• Salary: 18.071,30€ gross/year + night-shift bonus
• Remote work from Spain
• Individual career paths to grow within the project
• We are one of the world's largest provider of contact center services
• Engage in an excellent work environment and team building activities.
• Dynamic and international environment