Associate Director, Content Hub Lead (Hybrid - Upper Gwynedd, PA)

Job Description

The Associate Director, Content Hub Lead, oversees the end-to-end service across the Content Hub and Digital Production & Publishing model (collectively known as the Content Hub) for a portfolio of Agile marketing teams across SP&ID and Oncology. This role leads the installation and ongoing operation of content creation, approval, production, and publishing services, ensuring seamless execution, strong stakeholder alignment, and high-quality, compliant delivery at scale. The position also plays a key role in advancing the future-state content operating model through adoption of Content Hub and other OMM capabilities, standardized ways of working, and automated and GenAI-enabled workflows.

 

Key Responsibilities

• Serve as the single point of accountability for Content Hub and DPP delivery at the Agile team level

• Enable consistent, scalable, and efficient content delivery aligned with the OMM model

• Drive improvements in speed to market, content quality, and customer engagement

• Partner closely with Hub Service Leadership on priorities and service model evolution

• Maintain alignment across content development disciplines, including design, copy, medical, QA, production, and publishing

• Ensure seamless handoffs across internal teams and external partners

• Enforce adherence to standards, governance, and quality expectations within the Content Hub

• Act as the escalation point for delivery risks, capacity constraints, and cross-team dependencies

• Partner with Content Hub and DPP Product Owners to identify risks, drive service enhancements, and highlight wins

• Monitor key operational metrics, including cycle time, throughput, quality, and cost efficiency

• Translate insights into actionable improvements

• Support OMM leadership reporting and continuous optimization of delivery performance

 

How You Will Succeed in This Role

• Operate with end-to-end ownership across Content Hub and DPP (no handoff gaps)

• Balance strategic thinking with strong execution rigor

• Build trust quickly across Agile teams and functional stakeholders

• Drive measurable improvements in speed, quality, and scalability

• Proactively identify and implement opportunities to simplify and optimize ways of working

 

Qualifications

• Minimum of 8 years of experience in marketing operations, content operations, digital production, or related fields

• Bachelor’s degree in Marketing, Business, Information Systems, Digital, Communications, or a related field

• Experience working in Agile or sprint-based marketing environments

• Demonstrated ability to lead cross-functional teams and manage complex delivery models

• Experience working with agencies and external partners

• Strong project management skills, including development of comprehensive project plans

• Strong understanding of end-to-end content development and digital production workflows

• Excellent communication and stakeholder management skills, with the ability to influence stakeholders across functions and levels

• Strong problem-solving skills

• Experience leading change management efforts, including driving adoption and minimizing disruption

• Familiarity with content lifecycle tools, publishing platforms, and the MarTech ecosystem

Location and Work Model

• Hybrid ability to work at the North Wales (Upper Gwynedd), Pennsylvania office at least 3 days per week

• Travel: approximately 10% for internal workshops, stakeholder meetings, integration sessions, and training

Required Skills:

Agency Management, Agile Methodology, Change Management, Content Management, Content Organization, Digital Production, Marketing, Marketing Operations, Project Management, Sprint Planning

Preferred Skills:

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