Medical Assistant - Primary Care (40 hrs,,days)

POSITION SUMMARY:

Under the supervision of the Nurse Manager, provides medical/nursing support functions to provider staff in ambulatory setting.  This includes performance of specimen procurement (phlebotomy) and related specialized procedures according to BMC policy and procedures base on standards set by the American Association of Medical Assistants (AAMA).

Position: Medical Assistant - (AFSCME)        

Department: Primary Care Clinic

Schedule: Full Time, 40 Hours, Days

ESSENTIAL RESPONSIBILITIES / DUTIES:

Performs duties to assist the clinical staff in safe, efficient delivery of patient care.

1.0          Patient Care Duties.

1.1          Obtains and documents required patient information, including but not limited to:  age, weight, address, next of kin, etc.

1.2          Timely notifies clinical staff of any changes or unusual findings relative to patient information and/or unit functioning.

1.3          Assists clinical staff during procedures and exams, including but not limited to:  performing room set-ups, assisting patients with preparation steps (e.g., dressing/undressing, etc.), handing of instruments/ supplies, acting as a chaperon, holding or restraining patient, etc.

1.4          Instructs patients/families as directed by clinical staff, including but not limited to: explaining procedures, reinforcing discharge/procedure/instructions, etc.

1.5          Obtains EKG when ordered.

 1.6         Performs phlebotomy/obtains specimens as ordered, and prepares blood samples/specimens for ordered tests completing required order forms/labels, and arranging for and/or delivering specimens to appropriate labs/drop off points.

1.7          Reviews charts for accuracy and completeness, including but not limited to obtaining and documents/files, lab/test results, interviews patient, completes pre-procedure/or checklist, retrieves/calls for old records, etc.

1.8          Schedules appointments and/or procedures/surgeries to ensure efficient patient care.

1.9          Transport/escort patients/families as needed to ensure efficient patient care.

1.10        Demonstrates the knowledge and skills necessary to provide care appropriate to the age groups of patients regularly served; notifies clinical staff when patients in age groups not regularly served are present.

1.11        Obtains and documents pulse, respiration, blood pressure, weight and height.

2.0          Performs a variety of clerical and support duties to promote/ensure efficient area operations.

2.1          Answers the telephone and patient/visitor inquiries, identifying unit, self and role; responds to caller/patient/visitor needs within the scope of role, or takes and delivers messages in a timely manner; seeks assistance from the clinical staff when appropriate.

2.2          Prepares records for clinic session including re-filing at close of session.

2.3          Obtains and enters charge information.

2.4          Orders, stocks and organizes area equipment, supplies and materials in accordance with budget/par levels.

2.5          Performs related general office duties including but not limited to, taking inventory, picking up and delivering correspondence, photocopying, etc.

2.6          Checks and cleans area equipment including but not limited to, performing safety and quality testing, etc.

2.7          Performs exam/procedure room turnover between patient visits/procedures including but not limited to:  cleaning, restocking, etc.

2.8          Identifies emergency/urgent situations and initiates appropriate response actions within the scope of her/his role, including but not limited to, immediately notifying clinical staff of medical emergencies, initiating “CODE” procedures, etc.

2.9          Acts in a manner that protects confidentiality of patient, employee, and hospital information at all times.

3.0          Work Rules, Standards, and Competency Compliance:  Acts in a manner that supports a positive and collaborative work environment and that is congruent with established standards, policies, procedures and regulations.

3.1          Works cooperatively and constructively with all staff members and takes appropriate steps to effectively resolve interpersonal conflicts seeking assistance from her/his supervisor when needed.

3.2          Seeks out and acts upon constructive feedback regarding