Claims Resolution Specialist, Appraisal

Description

Do you thrive in a high-volume, fast-paced environment? Do you enjoy the challenge of a role where no two days are alike? We are looking for positive, high-energy, passionate Specialty Vehicle Appraisal professionals.

 

As a Specialty Vehicle Appraiser, you will be completing appraisals of damaged specialty vehicles to restore them to their pre-loss condition. Specialty vehicles include (but are not limited to) RVs, travel/utility trailers, motorcycles, heavy trucks & equipment, classic/antique cars and powersports vehicles (ATVs, SxSs, etc.). You will complete moderate to higher complexity claims within assigned authority limits using vehicle-specific appraisal guidelines and references. Daily expectations include original appraisals, supplement management, total loss opinions, technical support for our inside partners and customer communication. You will provide Best-In-Class service to our internal and external customers.

 

There are many moving pieces you will manage. You need to have strong analytical, organizational and multi-tasking skills, and be a time management expert. We look for people who are creative, love problem solving, and have a passion for helping others. Your job involves speaking to and engaging customers who have just been in an accident and need your help and, this is where the passion for service comes into play. We strive to treat our customers as we would want to be treated! While this position is remote, candidate will need to adhere to current return-to-office policies based on proximity to claims centers.

 

Employees who reside within 50 miles of the assigned office will be required to come into the office a minimum of 2 days per month.  For employees who currently reside outside of the 50 mile radius, remote work will be permitted.

 

Responsibilities:

• An Empathetic Service Professional: When a claim is received, you skillfully use your customer centricity skills to confidently assure our customers that you are there to guide them through the process.
• A Front Lines Liaison: You rise to the role of representing the Liberty brand, you believe in delivering on our promise.
• A Problem Solver: Integrity is in your nature and critical thinking is part of your decision-making process. That means you sincerely care that customers get exactly what they paid for and need to embrace today and confidently pursue tomorrow.
• Specialty appraisal will also support our auto appraisal teams as needed based on claims volume. 
• A Reliable Teammate: Whether you work at the office or from home, you adapt well to different environments, schedules and the varying needs of our customers.
• You will provide technical advice on vehicle repair, parts costs, garage expertise and opinions on specific damages and assist Specialty Appraisal leadership in addressing agency escalations and PST/DOI complaints.
• Using multiple software systems and claims best practices, you will prepare itemized appraisals indicating costs of parts, materials and labor necessary to restore damaged vehicles to their pre-damage condition.
• You will complete auto body shop, independent re-inspections, and supplements as warranted to verify damage or confirm repairs are completed.
• You will resolve disagreements and negotiate with auto body shops, Independent Adjusters, claimants and policyholders and assist claims management in the resolution of complaints and evaluate claims for potential fraud or subrogation.
• May be responsible for handling classic and antique automobile claims.
• May be called upon for catastrophe claim handling.

Qualifications

• An engaging, outgoing personality, a passion for helping customers, and demonstrated ability to effectively communicate in both written and verbal form.
• Extensive knowledge of automobile parts and repair techniques, terminology and vehicle construction.
• Prior experience using auto estimating software, CCC Pathways, Audatex, Mitchell, etc.
• Requires strong negotiation, analytical, decision-making, organizational and computer skills, as well as the ability to work with multi-faceted systems.
• A Bachelor's degree or equivalent experience and 3-5 years of directly related experience.
• Auto Damage Appraisal Licensing and certification are required.
• For car custodians, a valid driver's license is required.
• Varying conditions may be encountered while inspecting vehicles. Must be able to work outside in inclement weather conditions and drive substantial distances.
• While performing the duties of this job, the employee will be required to complete inspections of damaged vehicles which will include but not be limited to inspecting the underside of and around vehicles, inspecting vehicles in tigh