Sales Solutions Engineer, Clinical

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. 

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding. 

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. 

Reporting to the Senior Director, Sales Enablement, the Sales Solutions Engineer is an Availity Product SME providing Solutions design, Market knowledge and technical expertise during the sales process to ensure that the client’s needs have been met and that the product is fully functioning according to specification. This role requires a blend of technical acumen, clinical knowledge, and strong problem-solving skills to tailor software and hardware solutions to the specific needs of healthcare providers. The Clinical Solutions Engineer will work closely with clients, healthcare professionals, and cross-functional teams to ensure the successful deployment and ongoing support of clinical technology solutions.

Sponsorship, in any form, is not available for this position.

Why you want to work on this team:

• You will play a critical role in supporting revenue growth for Availity

• You will support and build relationships with some of the largest payers, HIEs and providers in the country

To be qualified for this position you:

• Have a minimum of 4 years of client facing solutions engineering or consulting experience

• Experience in a customer-facing role, with the ability to communicate complex technical concepts to non-technical users.

• Are comfortable presenting to all levels of an organization

• Are experienced in sales, marketing, product management or solutions delivery of enterprise SaaS solution

• Proven experience in a clinical solutions or healthcare IT role.

• Hands-on experience with healthcare systems such as EHRs, EMRs, PACS, and other clinical software.

• You are passionate about technology and how it can move business needs forward. You possess an aptitude in high performance business to business transactions, the key roles clinical data can play in the healthcare landscape and pursue a hunger to stay up to date with technology and the market you represent

• Excellent problem-solving skills and attention to detail.

• Ability to work independently and as part of a multidisciplinary team.

• Are comfortable with traveling, potentially 25%

• Work comfortably in a matrixed environment

• Have a whatever it takes mentality and willing to “wear numerous hats”

You will set yourself apart:

• With experience working for a technology or solutions consulting firm

• If you have prior experience supporting health care technology or payer organizations

You will be:

• Collaborating with healthcare providers to understand their clinical needs and workflows.

• Designing and developing customized solutions that integrate seamlessly with existing healthcare systems (EHRs, EMRs, PACS, etc.).

• Providing technical expertise in the selection and configuration of software, hardware, and networking solutions.

• Conducting testing and validation of solutions to ensure they meet clinical and regulatory standards.

• Working with clients to optimize solutions based on user feedback and evolving clinical needs.

• Maintaining documentation for implemented solutions, including user manuals, technical guides, and support protocols.

• Acting as a liaison between healthcare providers, software developers, and IT teams to ensure solutions meet clinical requirements.