Senior Director, Services

Presidio, Where Teamwork and Innovation Shape the Future 
At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. 

The Role: Senior Director 

We are seeking an experienced, visionary Senior Director, Services to lead and scale our expert services organization across the full lifecycle of ServiceNow delivery. This executive-level role is accountable for all aspects of customer delivery—from strategic advisory to engineering execution—ensuring high-quality outcomes, exceptional client experience, and alignment to our business growth and practice maturity objectives.

This leader will oversee cross-functional teams spanning strategic consulting, technical engineering, project management, and value management, while also owning the leadership and enablement of key domain practices across areas such as asset and configuration management, security and risk, service delivery, customer experience, workforce operations, and infrastructure automation.

As the people, process, and policy authority for the delivery organization, the Sr. Director, Services will play a central role in ensuring we scale a consistent, high-impact methodology while also cultivating talent, operational excellence, and domain innovation.

Key Responsibilities:

Strategic Leadership & Vision

• Own and evolve the vision for best-in-class ServiceNow delivery across all client engagements and practice domains.
• Drive alignment between delivery execution and strategic go-to-market priorities, ensuring services are tightly integrated with broader business objectives.
• Work in lockstep with sales, finance, and product management to co-develop offerings, improve delivery economics, and ensure client value is aligned with solution intent.

Practice Leadership

• Provide executive oversight of domain-specific practice leads across key focus areas including configuration, asset, security, enterprise service, and automation.
• Ensure each practice is staffed, enabled, and evolving to meet customer needs and platform innovation.
• Promote solution innovation and delivery maturity through a high-caliber team of domain experts.

Delivery Excellence

• Govern the execution of delivery across all clients—ensuring consistency, quality, and adherence to our delivery methodology.
• Oversee project and program management functions, including resourcing, risk management, client communication, and on-time/on-budget execution.
• Develop and enforce delivery standards, templates, and policies that scale with growth.

People & Performance Management

• Lead a high-performing delivery organization composed of consultants, engineers, project managers, and practice leaders.
• Create career paths, development plans, and mentoring structures to grow talent from within and attract top-tier professionals.
• Champion a culture of accountability, continuous improvement, and customer-centricity.

Operational Oversight

• Establish and track key performance indicators (KPIs) for delivery success, customer satisfaction, utilization, margin, and retention.
• Continuously improve resource planning, bench management, and delivery tooling to support operational scale and agility.
• Collaborate closely with internal stakeholders in sales, finance, and product leadership to optimize forecasting, margin contribution, and cross-functional engagement.

Required Skills & Professional Experience:

• 10+ years of experience in professional services leadership, ideally within ServiceNow or adjacent digital transformation ecosystems.
• Proven track record of managing large-scale service delivery teams across multiple service and consu