Travel Analyst (Home Based) [Open to Internal and External applicants]

Tier Description

Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose contracts will be terminated or not renewed during 2026
Tier 1: Other UNDP/ UNCDF/ UNV staff holding permanent (PA) and fixed term (FTA) appointments (defined as “internal” candidates) 
Tier 2: UNDP/ UNCDF/ UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers
Tier 3: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates”

Office/Unit/Project Description

In the United Nations Development Programme, General Operations (GO) is entrusted with the delivery of travel services to the UNDP and partner agencies within the UN system. The Travel Services Section of GO wishes to strengthen processes for efficient and quality travel services.

The Travel Analyst will work as part of General Operations in the Bureau of Management Services, UNDP Headquarters New York and will report to the Travel Manager. The Travel Analyst is responsible for supporting the review of the travel policy as well the delivery of travel support services:

• Coordination with stakeholders ensuring relevant data is collected, analyzed and reported on a regular basis.
• Provision of guidance to ensure optimal engagement with suppliers and travel services beneficiaries, contributing to operational efficiencies with event owners and supplier managers.
• Report production and analysis
• Participate in the sourcing of a consultancy firm to assist with the policy review.

Scope of Work

Ensure operational strategy implementation and travel management quality assurance

• Ensure implementation of operational strategies in alignment with governing rules and regulations, with a focus on consistency and quality of travel management.
• Coordinate and manage travel arrangements for clients using the Central Travel Desk (staff and consultants/secondees), as well as non UNDP meeting/workshop participants, liaising closely with the UNDP contracted travel management company.
• Follow up to ensure key performance metrics are met and service delivery standards are maintained.

Ensure policy guidance, transaction processing, and compliance support

• Provide policy guidance and process travel claims for UNDP and non UNDP travellers covered by the service; follow up with relevant HQ operations and travel support units to ensure requests are processed correctly and on a timely basis.
• Support follow up with HQ operations and travel support units to ensure approval and processing of Travel Requests (TR) and Travel Claims (TCs), Purchase Orders (POs), and invoices in a timely manner.
• Compile and validate required information and documentation to facilitate the authorization and payment processes.

Reporting, analysis and performance monitoring

• Produce and provide travel related reports, including regular and ad hoc reporting as required.
• Monitor service delivery trends and operational performance indicators to identify issues and propose process improvements.

Facilitate knowledge building, communications, and client support

• Communicate travel management best practices to event owners and other stakeholders.
• Prepare and maintain training and reference materials to facilitate knowledge building and knowledge sharing.

Provision of after-hours flight monitoring support

• Monitor USG flights after hours as needed.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization

Institutional Arrangement

The IPSA Travel Analyst is reporting to the Travel Manager at HQ.

Competencies

Core

• Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
• Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
• Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
• Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
• Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
• Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms posit