Vice President, Operations - SSM Health St. Joseph Hospital - St. Charles

It's more than a career, it's a calling.

MO-SSM Health St. Joseph Hospital - St. Charles

Worker Type:

Regular

Job Highlights:

Named 150 Top Places to Work in Healthcare 2024 - Becker's Healthcare

Names One of the Diversity Leaders 2024 – Modern Healthcare

Named One of America's Greatest Workplaces for Diversity 2024 - Newsweek

Named One of America's Greatest Workplaces for Women 2024 – Newsweek

Names One of America’s Greatest Workplaces for Job Starters 2024 – Newsweek

 

SSM Health is a Catholic, not-for-profit health system serving the comprehensive health needs of communities across the Midwest through a robust and fully integrated health care delivery system. The organization’s 40,000 team members and more than 13,900+ providers are committed to providing exceptional health care services and revealing God’s healing presence to everyone they serve.
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With care delivery sites in Illinois, Missouri, Oklahoma and Wisconsin, SSM Health includes 23 hospitals, more than 300 physician offices and other outpatient and virtual care services, 12 post-acute facilities, comprehensive home care and hospice services, a pharmacy benefit company, a health insurance company and an accountable care organization. It is one of the largest employers in every community it serves.

This is a robust role with a purview that includes St. Joseph Hospital – St. Charles, St. Joseph Hospital – Wentzville, six Outpatient Centers, and Endoscopy Joint Venture. The ideal candidate will be able to showcase previous success creating a positive, engaging culture, through passion, integrity and accountability.

 

To request additional information, confidentially submit your interest, or nominate a fellow colleague, please contact:

 

Jon Dirksen

Executive Talent Partner

jon.dirksen@ssmhealth.com

#LI-Onsite

Job Summary:

Develops strategy and provides leadership for the operational processes across the organization. Develops short- and long-term operational goals and plans ensuring alignment with broader organization priorities. Utilizes metrics and organization vision to lead and direct operational activities. Challenges assumptions and standards of business in an effort to improve overall operational effectiveness and service to organization customers.

Job Responsibilities and Requirements:

Primary Responsibilities

• Serves as a member of the leadership team providing strategic direction on operational related issues.  Works effectively as a team member in a dynamic executive environment in a matrix organization, and promotes teamwork within and across the organization by maintaining positive relationships and utilizing effective problem solving skills.
• Ensures premier customer satisfaction.  Implements mechanisms and feedback processes to determine customer satisfaction levels.  Ensures engagement and satisfaction of employees, physicians, and leadership to ensure effective implementation of strategic and operational plans.  Creates an environment in which effective communication and responsiveness to customer needs are priorities.  Provides timely resolution and response to customer complaints, concerns and suggestions.
• Develops and implements strategic business plans.  Operationalizes business plans for assigned area.  Translates initiatives into action plans at the departmental level with appropriate performance measures.  Assumes fiscal responsibility through budgetary planning and implementation.  Establishes and monitors process improvement initiatives to achieve value based outcome metrics.
• Oversees human resource management for the assigned area creating a culture of employee engagement.  Ensures HR policies are administered consistently across function.  Organizes operations through appropriate structure and delegation of functions to achieve productivity.  Identifies succ