Global Learning Management Administrator

Company Description

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.

Job Description

Primary Function of Position:

Support Intuitive’s internal learning management by maintaining training records, building learning plans, scheduling training courses, analyzing training data, and developing and sharing training metrics and reports. Supports management in detailed data analyses, training requirements for new hires and existing employees, and forecasting training needs for the Professional Education & Program Services (PEPS) division.

Roles & Responsibilities:

• Manage, schedule, track, and create training courses, assessments and exams in the LMS.
• Provide LMS technical support for users within Intuitive’s Operations.
• Compile and publish reports on training progress and outstanding learning activity signoffs.
• Collect, analyze, and publish training metrics.
• Track trainee progress and assess employee skills and cross-training.
• Manage learning requirements between QIS, CMS, and LMS.
• Analyze training requirements and perform needs analysis across PEPS to report on gaps in training performance.
• Collect and analyze data on user engagement, course completion, and other relevant metrics.
• Collect and analyze feedback from trainees on trainer performance and provide feedback to management.
• Generate reports and insights to track the effectiveness of courses and the LMS.
• Build and customize learning plans.
• Support functionality and quality assurance (Q&A) testing.
• Upload, organize, and manage course content, including text, multimedia, and assessments.
• Ensure content is up-to-date and accessible to the appropriate users.
• Create and manage courses, including setting up course schedules and prerequisites.
• Coordinate new-hire planning as it relates to Professional Education and Program Services.
• Recommend process, development, and publishing improvements to PEPS management.
• Create process flows relevant to LMS logistics.
• Communicate effectively with users and provide clear instructions.
• Gather feedback from users and stakeholders and use it to make improvements.
• Support learners with platform and content issues.

Qualifications

Skills, Experience, Education, & Training:

• Minimum years of experience:  3-5 years
• Holds a combination of technical skills, interpersonal skills, and a commitment to ongoing improvement to ensure that the LMS is an effective tool for learning and development within the organization.
• Proficient with MS Word, Excel, and PowerPoint.
• Extensive experience with Learning Management Systems.
• Experience with CMS applications.
• Demonstrated experience in creating and running data summary reports.
• Strong data analysis skills.
• Excellent verbal and written communication skills.
• Ability to manage their own time and projects.
• Minimum High school degree and some collegiate experience, preferably in the field of training and/or data analysis.

Additional Information

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equa