Job Description

Who We Are:  

At Vivint, our purpose is to power a brighter future together. One that is safe, smart, and sustainable. 

Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected.  We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.  

Teamwork is important for us here at Vivint.  As a Customer Loyalty Specialist, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual education on policies, procedures, and soft skills.  

Who We are Looking For:

We are looking for individuals with a desire to deliver world-class customer service, a love for problem-solving, and a passion for proactively building a career.

Training: Paid, In-person Training 8am-4:30pm Monday - Friday

Starting Rate: $16.75/hr + Commissions

We want you to grow with us! Potential to make up to $17.75/hr within your first year. 

*Promotions and compensation are dependent on performance and are not guaranteed* 

Job responsibilities: 

• Deescalate customers and find resolutions for complex issues  

• Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.  

• Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG, and customer referral programs. (Disclaimer: You will not be required to sell insurance)  

• Actively answer incoming phone calls to support customers in addressing their product or service inquiries.  

• Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques. 

What will make you successful: 

• Ability to thrive in a competitive sales environment  

• A high degree of resiliency and “bounce-back” while solving customer concerns.  

• Strategic minded, Self-Motivated, and consistently excellent   

• Ability to adapt quickly and be coachable 

• De-escalation skills  

• Passion for providing quality customer service   

• Verbal and written communication skills  

• Computer Savvy (Ex. 40+ WPM, ability to navigate different/new software).     

• Well-versed in smart home technology and the products that we offer 

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Minimum Requirements: 

• Must be able to reliably commute to our Lindon, UT office

• Must be at least 18 years old 

• Must be available to attend 3 full weeks of paid training & commit to 6 months in the department 

• Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint) 

Why You’ll Love Working Here:  

• FREE Daily on-site catered lunch/snack/drinks 

• Access to our private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more  

• Part-time and Full-time options 

• No Weekends

• Flexible scheduling – must be able to commit to your schedule for the first 90 days 

• Mental health resources, including free, professional, and confidential counseling services available 24/7. 

• Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans 

• Employee pricing on Vivint products 

• Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization 

• Career development and leadership opportunities 

• Discounts with various national companies and vendors 

• Casual dress code 

Company Benefits:  

• 10 Paid Holidays 

• Paid/Unpaid time off 

• Medical/dental/vision/life coverage 

• 401(k) Plan + Employer Match 

• Paid Maternity, Paternity, & Adoption Leave 

• Career Development and Leadership opportunities 

Vivint Values: 

• Honesty and Integrity Come First – Do the right thing 

• Customer Obsession is Our Advantage – A relentless passion to serve the customer 

• Innovation is Essential – Today’s innovation is tomorrow’s lifeblood 

• We Win Together – Individuals win games; teams win championships 

• Exceptional is Expected – Talk is cheap; create