Senior Analyst, Business & Project Analyst

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Description

CVS Health offers an exciting opportunity to join our team as a Senior Analyst, Business & Project Analyst within the Business Intelligence, Analytics, and Automation group. You will develop an understanding of financial and operational data and processes across several areas of Pharmacy Benefit Management (PBM) Finance in order to deliver critical data and insights to these teams. This role will be part of an energetic team that will provide support and best practices but will also expect your judgement to determine the best path forward for each project.

As a Business and Project Analyst, you will play a pivotal role in translating complex business needs into actionable insights and project requirements, working closely with business SMEs, technical and analytical teams. This position is instrumental in ensuring that project requirements are well-defined and technical specifications are accurately documented before the development team members commence their work. You will also drive the project through delivery - managing timelines, ensuring necessary stakeholder involvement, partnering with development teams, and following the established project management structure and checklist.

To be successful in this role, you need to be a self-starter with analytical and problem-solving skills, solid relationship building skills, and ability to facilitate seamless communication between business and technical teams, ensuring a unified approach towards project deliver. An ideal candidate will be customer-centric and mission-focused, and will bring passion, energy and excitement to the team and organization.

Key Responsibilities:

• Requirements Gathering and Analysis: Collaborate with stakeholders to gather and understand business needs, conducting thorough analysis of business processes to identify areas for improvement and optimization. You’ll be tasked with researching and documenting processes and connecting the dots between business and technical worlds to enable automation development at scale. Create detailed documentation of business requirements, functional specifications, process/data flows, and user stories.
• Cross-functional Collaboration: Partner with IT, BI development, and Automation/ Analytics team members to define requirements and ensure a seamless integration of processes with business workflows. Engage proactively with stakeholders to align business objectives with proposed solutions. Play a key role in bridging the gap between business needs and technical implementation.
• Project Management: Coordinate people and processes to ensure that projects are delivered on time and produce desired results. Develop the Business Requirement Document which includes a project's scope and objective, and a detailed project plan. Lead stakeholders and internal resources through project milestones through to a successful product delivery. Anticipate and mitigate risks to the project’s success or on time completion.
• Continuous Improvement: Stay abreast of industry best practices, emerging technologies, and trends relevant to business analysis. Actively contribute ideas and insights to enhance the overall efficiency and effectiveness of the team.

Required Qualifications

• 2+ years of experience in Business Analysis, Systems Analysis, or a related field.
• Must be experienced in communicating ideas in both technical and user-friendly language.
• 1+ years of project management experience, successfully managing projects that impact multiple teams, departments and/or functions.
• 1+ years of experience documenting complex business process flows for optimization.

Preferred Qualifications

• Experience in healthcare industry, including health insurance, PBM or pharmacy services.
• Prior experience working in agile environment and with Agile Project Management tools (Atlassian/Jira/Confluence or like).
• Demonstrated ability to quickly learn new business processes and experience in process improvement methodologies such as Lean Thinking and Six Sigma.
• Experience with project management tools such as QuickBase, Smartsheet, Jira.
• Ability to work efficiently under potentially ambiguous circumstances.
• Ab