Retail Clerk Lead

We are looking for an engaging Retail lead to join the team and create a welcoming, professional, and clean environment for our guests. The ideal candidate is passionate about providing amazing guest service and brings a warm and positive attitude to the Retail team. The Retail Lead engages with guests and staff throughout their shift, which requires the ability to provide direction as well as attentive, caring guest service.  The Lead is responsible  for a variety of tasks that help support the General Store workflow by working with and supporting the retail team.  Leads also play a key role in engaging with our guests and enriching the guest’s experience.  Ideal candidates have been top performers in their previous roles and are excited to help make a place like the Lodges even more special and memorable for our guests.

Essential functions/Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Work to create a safe environment to avoid injuries and accidents, including wearing proper Personal Protective Equipment
• When finding unsafe conditions and maintenance concerns, address them immediately by contacting others as needed and/or submitting Maintenance Service Requests
• Assist in training all retail staff on POS, cash handling, espresso machine use and maintenance, stocking, merchandising, receiving merchandise, cleaning, daily duties and guest interactions.
• Identify and communicate to the Retail Manager and Retail Assistant Manager the needs of the business and if stock levels are low in any areas
• Acquire current product knowledge to share with guests
• Create a positive and productive work environment
• Create forms of communication that encourage teamwork and accountability. 
• When opportunities arise, support interns in our Internship Program to help them be most successful in their work and at the lodge
• Assist with other lodge needs as may arise from time to time

Competencies/Required Skills and Abilities 

• Prior supervisory experience preferred
• California Food Handlers Certification required
• Organizational skills
• Training skills
• Attention to detail
• Able to follow instructions accurately
• Able to smile and provide warm, heartfelt hospitality to guests
• Able to answer guest questions and give appropriate guidance
• Able to meet consistent attendance requirements and comply with schedules/breaks
• Able to communicate well and professionally with colleagues and supervisors
• Excited about creating a warm, family atmosphere for guests and staff while maintaining high standards
• High Integrity
• Mature and personable with a relaxed nature
• Leading a healthy, drug-free lifestyle
• Dynamic, fun, and likes the outdoors
• Flexible with a “whatever it takes” attitude
• Able to work independently or with a team as needed
• Computer proficiency or ability to learn required programs

Work environment/physical demands

• The physical environment requires the employee to work both inside and outsider in heat/cold, wet/humid, and dry/arid conditio