Local Delivery Leader

 

Title: Local Delivery Leader 

Location: Southfield, MI

Job Type: Full-time with Benefits    

  

Who We Are:  

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice.

 

The MSX Parts Accessories & Service Performance (PASP) Team is looking for a Local Delivery Leader to help drive strategic priorities and direction for the PASP Regional Value Stream. In this high visibility role, you will work closely with the North American Operations leadership team and Global leadership team to identify strategic opportunities, align goals across functions, and provide actionable recommendations that will have direct business impacts.

 

The position requires executive level experience in the Automotive Retail environment or similar industry and with documented experience in creating and implementing business centric change management strategies. Experience using data to analyze, develop, implement, test, and adjust solutions to fit business needs and the ability to effectively scale the solution will be critical in the execution of this role.

 

Day to Day Responsibilities

• Oversee and lead multiple client initiatives to create a cohesive team that works together in a highly collaborative environment.
• Manage the delivery of the service offerings including performance against revenue and other key performance indicators within P&L guidelines.
• Participate in cross-functional strategy sessions addressing key issues and opportunities across the multiple lines of business.
• Continuously evaluate business, team, and customer needs and adapt processes and technology resources using data driven analytics to improve performance.
• Lead cross-functional strategic initiatives and derive meaningful, actionable insights and recommendations.
• Collaborate with your fellow leaders both locally and across the globe.
• Build, manage, direct and monitor multiple client engagements teams.

 

What you bring

• Ability to apply authoritative command of business transformation delivery and provide thoughtful analysis in real-time with a focus on vision, value, speed, and talent.
• A track record of contributing to and executing a cross functional roadmap including vision, strategy, goals, staffing, training, and change management to enable action planning and delivery of results in a high performing organization.
• Ability to influence and guide the PASP team and your direct reports in the decision-making process and have an adaptable mindset that drives efficiencies and collaboration throughout the organization.
• Ability to utilize outstanding leadership skills within the organization to ensure consistent methodology, and exceptional delivery that is consistent with client expectations.
• Ability to leverage PowerPoint, Excel, MS Project, SharePoint, and other Microsoft tools to develop work plans, articulate complex issues, analyze data, and provide solutions.
• Superior project management skills and organization; ability to successfully prioritize and manage multiple projects simultaneously and autonomously with great attention to detail.
• Effective professional judgement and the ability to act in utmost confidentiality with sensitive leadership information and navigate tough situations effectively and professionally.
• Excellent verbal and written communication skills, including the ability to draft email communications and develop presentations for executive audiences to communicate, achieve buy-in, and drive action.
• Creative and critical thinker, willing to bring new ideas to the table and challenge the status quo.

• Minimum of 10 years progressive experience in dealer operations management, with a proven history of building cohesive teams, exceeding revenue targets and maintaining a high level of customer satisfaction.
• Minimum of 7 years of progressive operations management experience successfully managing multiple organizations preferably in an automotive environment.
• Minimum of 7 years of experience in Parts, Accessories