Care Coordinator I, Transitional Age Youth

Care Coordinator I - TAY Wellness Program (Our Third Place - Glendale)

This is a hybrid position with four days a week on-site required. You have the option to elect into a 9/80 flex work schedule. 

The pay range for this role is between $21.38 - $24.59 per hour.

$7,500 sign-on bonus for external candidates.

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible. 

Summary

As a Care Coordinator I (TAY), you will provide comprehensive case management, crisis intervention, and life skills support to underserved Transitional Age Youth (ages 15-25). You will connect clients to community resources and create a safe, nurturing environment that promotes hope, dignity, and overall well-being.

Primary Duties 

• Assists clients to locate, access and utilize a full range of health care services, community support groups and resources; establish and maintain housing; access mental and medical care, rehabilitation programs and drug/alcohol services; increase social contacts and engage in constructive activities.
• Assesses clients’ needs and functioning, presents cases in treatment team meetings and monitors progress as needed.
• Acts as client advocate interfacing with housing and support agencies including property owners, support groups, Social Security, Medicare/MediCal, etc.
• Develops and maintains rapport and cooperative relationships with community agencies for the benefit of the clients.
• Provides psycho-education and teaches life skills to assist clients in building resiliency and develop self-sufficiency.
• Provides crisis intervention and facilitates conflict resolution among the clients as needed; assists clients in problem-solving life situations.
• Interfaces with clinical and medical staff in coordinating client care.
• Meets Agency client service expectations and program targets.
• Monitors and maintains documentation of client services; ensures compliance with Agency, county, state and federal policies and procedures, standards and guidelines.
• Attends and participates in Agency and program/team meetings, individual/group supervision, and related community Agency meetings as required/requested.
• Conducts outreach services to generate client referrals.
• Participates in community resource and/or health fairs.
• If bilingual, assists with interpretation services for clinical and medical staff.

Position Requirements

• A minimum of two (2) years of related experience or a bachelor’s degree is required. 
• Previous experience working in a social service/mental health environment, preferably with mental health and/or substance use clients.
• Current knowledge of all job specific skills including crisis intervention and multicultural and socio-economic issues, and documentation standards.
• Knowledge of Agency policies and procedures, HIPAA, policies and documentation guidelines, and county, state and federal regulations relating to service programs for individuals and families with a history of mental illness and/or substance use.
• Knowledgeable about and actively supports integrated mental health, physical health and substance use treatment for improving care for the whole person.
• Basic advocacy skills to include a holistic approach to integrated health care and case management.
• Skills to present ideas, information, and viewpoints clearly, both verbally and in writing.
• Able to efficiently use the personal computer to include Microsoft Office Suite and Electronic Health Record.
• Ability to travel in the community and/or between agency sites to provide serv