Admissions Patient Coordinator

Responsibilities:

• Serve as the primary point of contact for patients throughout the Initial Home Health Care admissions and onboarding process, ensuring consistent communication, support, and advocacy.
• Manage an independent caseload of patients through the admissions, authorization, and onboarding process while maintaining timely workflow progression and follow-up.
• Coordinate physician appointments, nursing assessments, home visits, caregiver onboarding, and required documentation to support timely initiation of home health care services.
• Conduct home visits to establish patient relationships, provide education regarding the home health program, assess patient needs, gather documentation, and support onboarding activities.
• Attend physician appointments as a patient advocate, facilitating communication between providers, patients, and internal departments while obtaining required signatures, documentation, and physician orders.
• Collaborate with patients, families, physician offices, Resource Nurses, Authorization Specialists, Writing, Staffing, and operational departments to support continuity of care and timely workflow progression.
• Obtain, upload, route, and track required documentation, including visit notes, Plans of Care (POCs), Letters of Medical Necessity (LMNs), assessments, and physician documentation.
• Coordinate Durable Medical Equipment (DME) requests, communicate patient needs to appropriate departments, and educate patients on equipment expectations and usage.
• Provide courtesy, milestone, and follow-up calls regarding approvals, onboarding status, scheduling updates, authorization progression, and care initiation.
• Maintain accurate documentation, workflow updates, provider information, and patient records within Salesforce, EMR systems, and internal company platforms within required timelines.
• Assist with caregiver onboarding, including communication regarding credentialing requirements, scheduling, onboarding tasks, and readiness for patient care assignments.
• Identify barriers, workflow delays, patient concerns, or compliance issues and escalate concerns appropriately to leadership or supporting departments.
• Collaborate closely with Admissions Leads and interdisciplinary teams while independently prioritizing tasks and managing competing responsibilities in a fast-paced environment.
• Pull, review, and monitor workflow reports, patient progression data, and operational metrics to support departmental goals, accountability, and quality standards.
• Provide exceptional c