Leisure Travel Advisor - Executive Concierge

Rich Entertainment Group (REG) operates a vast and dynamic collection of entertainment businesses dedicated to bringing friends and families together through unique and memorable experiences.

 

Our love of food is reflected in our many dining and hospitality operations, including WNY’s preferred caterer, Rich’s Catering & Special Events; your source for incredible wedding cakes and desserts for all occasions; and our collection of restaurants in Islamorada, FA, Kaiyo Grill & Sushi and Green Turtle Inn. We operate three minor league baseball teams, including the Buffalo Bisons, where we combine our passion for sports, entertainment and delicious food to create an affordable family experience at the ballpark. Celebrating WNY’s picturesque waterfront, we manage Canalside and Outer Harbor, which host a variety of arts, cultural, entertainment and fitness activities. The Travel Team, our esteemed full-service travel provider, delivers exceptional travel experiences to corporate, group and leisure customers around the world.

 

The many entities of REG are owned by Rich’s, a family-owned food company working in 100 locations globally with annual sales exceeding $4 billion.

 

To learn more, visit www.richentertainmentgroup.com.

 

Purpose Statement

Responsibilities include corporate and leisure travel for high profile executives – “VIP” travel reservations. The highest level of customer service and attention to detail is required. Understanding that confidentiality is of the utmost importance. All aspects of travel planning will be required – air/hotel/transfers, dinner reservations, show tickets, etc. The candidate must possess a minimum of 5 years Sabre reservation system and verifiable work experience in a travel agency environment.

Key Accountabilities and Outcomes

Act as the point-of-sale contact and support for Domestic & International travel, arranging both routine and sophisticated travel reservations for air, rail, car, hotel, etc.
Handle the end-to-end booking process including ticketing/exchanging, order fulfillment, quality control, and requested changes.
Act with integrity when handling personal and confidential traveler information.
Provide consultative advice, problem solve solutions, and recommendations. 
Use positive telephone/email/chat techniques; act quickly on special customer requests and maintain excellent client relations.
Follow internal compliance and regulatory requirements for all customers. 
Proactively support preferred supplier programs and maintain internal and external performance level goals.  
Participate in training, supplier, and engagement programs either virtually or in-person as required.
Express passion and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines.
 

Knowledge, Skills, and Experience

Minimum 5 years’ recent/active travel experience including domestic and international reservations. 

Must possess extensive travel knowledge and first-hand experience.

Relationship with and knowledge of cruise and tour vendors preferred.

Existing ongoing client relationships that result in continued travel 

Ability to convey exceptional customer service through all distribution channels (oral, written, electronic).

Excellent attention to detail, problem-solving skills, as well as initiative, resourcefulness, and creativity.

Ability to manage multiple priorities simultaneously and complete tasks with minimal supervision. 

Ability to work independently and in a team with direction from a manager.

Working knowledge of various technology platforms, booking concepts, Microsoft Office tools, email and the like

Candidate must have flexible working hours, depending on needs of travelers; limited weekend and evening hours may be involved. 

 

COMPENSATION

In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors