Senior Principal Consultant – Data and Analytics

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

About Genesys:

GENESYS® powers more than 25 billion of the world’s best customer experiences each year.

In GENESYS,  Innovations team builds solutions that enable our customers to get more value from their Genesys platforms. The Innovations team’s primary job is to build new, innovative applications using AI and analytics, with the goal of helping our customers effectively and efficiently deliver experience as a service (XaaS).

Summary: We are seeking a highly skilled and experienced Contact Center Data and Analytics Consultant  to join our team. The ideal candidate will have a strong background in data analysis, data visualization, data engineering, and business intelligence. This is a customer facing role and requires the ability to present to both technical and business executive audiences.  

Responsibilities:

• Present Genesys data and analytics technology and vision to executives and technical contributors at prospects and customers
• Work hands-on with prospects and customers to demonstrate and communicate the value of Genesys data and analytics apps throughout the sales cycle, from demo to proof of concept to design and implementation
• Immerse yourself in the ever-evolving industry of contact center and experience management SaaS, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position our analytics apps in relation to them
• Collaborate with Product Management, Engineering, and Saloes to continuously improve Genesys data and analytics apps and marketing

Requirements:

• 8+ years direct experience with Genesys Engage Infomart or GCXI or NICE CX Analytics; strong understanding of Contact Center and Customer Experience data and metrics
• Strong proficiency in SQL, data modeling, and data engineering
• Familiarity with scripting languages for data engineering
• Outstanding presenting skills to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos.
• Hands-on expertise with SQL and SQL analytics
• Ability to connect a customer’s specific business problems to Genesys analytics solutions
• Experience with data visualization tools such as Tableau or Power BI

Preferred Qualifications:

• Experience with Snowflake
• Experience with Elastic (ELK stack)
• Experience with data governance and data management best practices.
• Experience working with remote engineering teams
• Familiar with software development and project management frameworks
• Experience in consulting or developing products and solutions with contact center technologies like Genesys Engage, Genesys Cloud, NICE, Cisco, Avaya, etc.

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$121,500.00 - $238,400.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit