Clinical Quality Supervisor

Clinical Quality Supervisor

Department: Clinical Quality

Location: 164 – 1500 Expo Pkwy

Reports to:  Director of Quality

Status: Full-Time

Pay Range: $87,360 - $98,670/yr

FLSA: Exempt
 

Organization Information

WellSpace's mission is "achieving regional health through high quality comprehensive care." We believe that everyone deserves to be seen, no matter who you are, where you come from, where you work or what place you call home. At WellSpace, we see you!  

We are driven to serve the whole person through comprehensive, integrated care, spanning medical, dental, behavioral health, and supportive services across the region. We do this by building a team of exceptional colleagues who are dedicated to our mission and becoming part of the communities we serve. 

As the region's largest Community Health System, WellSpace utilizes a Confluence Model to integrate an internal network of healthcare modalities, including Federally Qualified Health Centers (FQHC), Certified Community Behavioral Health Center (CCBHC), Drug Medi-Cal and Specialty Mental Health programs, California's second largest 988 Suicide and Crisis Lifeline Center, an independent Risk Bearing Organization (WellSpace Nexus), and more into a seamless confluence of care.

To ensure the highest quality of care, WellSpace is accredited by the Joint Commission for Ambulatory Care, Behavioral Health and as a CCBHC. Further, it is certified by the Joint Commission as a Primary Care Medical Home and a Behavioral Health Home. WellSpace's crisis programs are accredited by the American Association of Suicidology and the International Council for Helplines. 

Position Summary

This position will support the leadership and management team to optimize performance on key indicators, including HEDIS (Healthcare Effectiveness Data and Information Set), UDS (Uniform Data Set), public health initiatives, and internal and external quality goals. This position will support the supervision of Outreach Specialists, who are dedicated to engaging the patient population to improve health outcomes and quality of care. Additionally, this role will support the Clinical Quality Manager.

Required Qualifications

• Bachelor’s degree or higher education preferred. 
• Minimum of one year of supervisory experience.
• Proficiency with PC-based systems, EHR’s and the ability to learn new information systems and software programs.
• Ability to interact effectively with Providers, MAs and other health center staff.
• Communicate clearly and concisely, both verbally and in writing and demonstrate a high level of listening skills.
• Ability to create and deliver presentations.
• Demonstrate commitment to providing services for the underserved and working with various people from low-income populations with diverse educational, lifestyle, ethnic, and cultural origins; persons with disabilities, people experiencing homelessness, people experiencing substance dependence, and/or possessing physiological impairment.
• Exceptional interpersonal skills.
• Excellent customer service experience including active listening, problem solving, and the ability to remain calm in emotional or stressful situations.
• Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
• Adherence to infection control procedures, including standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking, and social distancing.
• Assist and support the Center/Department/Program to meet standards of High Reliability.

Essential Responsib