Medical Assistant Supervisor - Mesa, AZ

POSITION SUMMARY

The Medical Assistant Supervisor is responsible for the efficient, profitable day-to-day operation of a small site or reporting to a manager for a larger clinical site. Responds to the needs of patients, family members, community, as well as other departments. The position directly or indirectly supervises the non-clinical and clinical support staff. Coordinates activities with providers and other departments to schedule appointments, manage patient flow, and manage related systems and processes to provide quality services to patients in a safe and positive environment. Must be able to perform all functions of the roles supervised such as Medical Assistant, Medical Specialist and/or Front Office role. The Medical Assistant Supervisor will meet all the expectations outlined in the roles for Associate Medical Assistant, Medical Assistant and Senior Medical Assistant.

EXPECTATIONS

Every Adelante Leader will strive to maximize the performance and contribution of each team member to Adelante Healthcare and the community that we serve every day.   Leaders will set clear performance expectations, provide on-going feedback and coaching to improve results and outcomes and provide regular performance evaluations.  Leaders are also expected to work in a manner that demonstrates a commitment to quality, patient safety, employee engagement, innovation, and model for all other employees the highest standards of personal integrity, professionalism, and competence.

OUR CORE VALUES

• Inclusion
• Nurture
• Service
• Purposeful
• Integrity
• Resilient
• Engaged

ESSENTIAL SKILLS AND EXPERIENCE:

• High school diploma or GED from an accredited institution plus advanced training
• Graduation from an approved medical assistant training program
• Certified Medical Assistant required
• Certification to perform cardiopulmonary Resuscitation for the Health Care Professional (CPR) and AED through courses that follow the guidelines from the American Heart Association and Red Cross
• Valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety for all specialty behavioral health locations
• Minimum four (4) years healthcare experience, which includes three years healthcare leadership experience leading a team with multiple providers, or two (2) years in a Coordinator role with a development plan
• Clinical competency with background as Medical Assistant, nursing if applicable
• Ability to solve problems using a logical, systematic approach
• Demonstrated management, leadership, diplomacy, and customer service skills
• Experience in applying continuous quality improvement techniques in delivery of care to improve patient health outcomes
• Proven ability with productive and efficient time management; and fulfilling commitments
• Demonstrated understanding in the use of technology infrastructure (email, web-based tools, internet, etc.) and applications (Excel, Word, etc.,) appropriate for the performance of his/her job
• Ability to help others increase their knowledge, skills, and abilities to enable them to perform at a higher level
• Ability to provide effective personnel performance management