ServiceNow Senior Configuration Manager

Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT RoadMap, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world.  
 
Our consultants solve our clients’ most challenging problems, uncovering answers to questions they didn't even know.  Only apply if you are self-motivated, have a thirst to learn new technologies and thrive in a fast-paced environment. We work with the biggest DOD Organizations and Fortune 500 clients, and interact with smart, innovative people. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effectively. 

The Digital Modernization Sector has a career opportunity for a ServiceNow Configuration Manager supporting the Global Solutions Management – Operations II (GSM-O II) contract at DISA. This contract includes the Operations, Sustainment, Maintenance, Repair, and Defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN) in support of the Defense Information Systems Agency (DISA).  It also includes support to other key tasks for DISA, including the transformation of DISA’s operational mission through innovation, and support to DISA’s mission partners. Candidate must be able to be on site at Fort Meade, Scott AFB, or Hill AFB daily. At a minimum, a Secret clearance is required upon the start of employment and within 14 days following the start date the employee must obtain their Security + certification.   The ServiceNow Configuration Manager is responsible for working within a fast paced, Agile team to verify and validate changes made to the system as well as develop more efficient and modern test techniques and processes.  The ServiceNow Configuration Manager will lead the tracking and managing update sets responsible for ensuring controlled and efficient deployment of system changes across environments.  This role is critical in maintaining stability, consistency, and compliance with ITSM best practices.  They will also help adapt to the agile framework to the organization’s needs, standardizing and documenting practices.Primary Responsibilities

• Update set governance and best practices 
• Establish and enforce naming conventions and version control for update sets 
• Ensure update sets are properly scoped and associated with the correct environments 
• Define guidelines for modular update sets, avoiding large or bundled changes that are difficult to track 
• Tracking and managing update sets 
• Monitor in-progress, completed, and retrieved update sets to prevent conflicts or missing changes 
• Maintain update set logs to track modifications, approvals, and deployments 
• Coordinate with developers and admins to resolve merge conflicts or skipped updates 
• Migration and deployment control 
• Validate update sets in sub-production environments before promoting them to production 
• Work with change management to align update set releases with change schedules 
• Ensure update sets are captured, retrieved, and committed correctly in the target instances 
• Compliance and audit readiness 
• Perform regular audits of update sets to ensure compliance with internal policies and ITIL standards 
• Document deployment procedures and rollback plans for major updates 
• Ensure that update sets do not contain unwanted or unnecessary changes (e.g., personal test scripts)   
• Automation and optimization 
• Utilize ServiceNow Automated Test Framework (ATF) to validate update set deployments 
• Implement CI/CD pipelines for more efficient and controlled update set management 
• Integrate ServiceNow with Git repositories for version control and better collaboration  
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