Temporary - Special Worker - Event Staff - Ocean Center

Posting number: 25-00322 D

Department: Ocean Center

Job classification: Special Worker

Posting type: Open

Categories: Customer Service, Hospitality and Tourism

Summary

NOTE: This is a Temporary Position on an as needed basis contingent on the need for services This position will not exceed 30 hours a week. Selected candidates are at-will and will not be eligible for county benefits. 

All assignments are based on the Ocean Center’s event and specific event staffing requirements.

Event Supervisor- Event Supervisors report to the Operations Manager and are in radio contact with this person throughout the event. Event Supervisors are responsible for overseeing assigned staff.

Security Office Staff- Report to the Operations Manager on event days and are in radio contact with this person. Security Office staff are responsible for monitoring the building security cameras, receiving deliveries, managing lost and found items, and alerting Engineering of any alarm panel issues. Ensures that the building is secured at the end of the shift.

Dock Monitor- Dock Monitors are part of the Ocean Center Event Staff, reporting directly to the Operations Manager or Event Supervisor. They are responsible for monitoring and controlling either the Exhibit Hall Dock or the North Dock during an event and not allowing unauthorized entrance into the area.

Facility Monitor- Facility Monitors are part of the Ocean Center Event Staff, reporting directly to the Operations Manager or Event Supervisor. They are responsible for monitoring a specific set of doors or areas during an event.

Ticket Taker Supervisor- Ticket Taker Supervisors report directly to the Operations Manager or Event Supervisor. They are responsible for supervising the Ticket Takers and overseeing the smooth and rapid crowd flow into the building.

Ticket Taker- Ticket Takers report directly to the Operations Manager or Event Supervisor. They are responsible for smooth and rapid crowd flow into the building, while always ensuring accuracy of tickets.

Usher Supervisor- The Usher Supervisors report to the Operations Manager or Event Supervisor and are in radio contact with this person throughout the event. They are responsible for supervising the Ushers. They work at any paid ticketed events in which ushers are staffed.

Ushers- Ushers are part of the Ocean Center Event Staff and report directly to the Operations Manager or Event Supervisor. They are responsible for assisting patrons in expedient and safe manner immediately before, during, and immediately following events.

Setup Crews- Set up crews are a part of the Ocean Center Operations staff and report directly to the Operations Manager. They are responsible for setting up and breaking down tables, chairs, staging etc. for events and room flips.

Examples of duties

(Note: These are intended only as illustrations of the various type of work performed. The omission of specific duties does not exclude them from the position.)

All assignments: 

• Must be able to work flexible hours including nights, weekends, and holidays.
• Must be able to stand for duration of assigned shift. 
• Attends work on a regular and consistent basis.
• Must adhere to Federal, State, County, and Local ordinances.
• Performs other duties as assigned.

If assigned as EVENT SUPERVISOR: 

• Works hand-in-hand with the Operations Manager to ensure smooth operation of events.
• Holds pre-event briefing with staff to inform them of any special instructions for the event, assigning posts and duties, check staff members for proper uniform attire and informing them of any unique circumstances pertaining to a certain event.
• Circulates throughout the building and coordinates breaks without disrupting ongoing operation of the event.
• Secures entire building at conclusion of event.
• Checks all doors in event area to ensure they are in proper position, and either locked/chained or unlocked/unchained, depending on need.
• Keeps Operations Manager informed of all requests of the lessee and/or any problems that may occur during the Event Supervisor’s shift and completes incident reports for any incidents occurring during shift prior to leaving shift.
• Informs the Operations Manager of any staffing issues and turns in any employee incident forms on staff for any disciplinary actions the Operations Manager may need to address.

• Reports any issues, incidents or problems that may happen to the Operations Manager. 
• Gathers information to complete Volusia County Risk Management inc