Customer Service Representative (Automotive Parts and Service) Onsite

Job Title:

Customer Service Representative (Automotive Parts and Service) Onsite

Job Description

The Customer Service Automotive Parts and Service Advisor engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Automotive Parts and Service position at Concentrix is just the right place for you!

As an Customer Service Automotive Parts and Service Advisor, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As an Customer Service Automotive Parts and Service Advisor, you’ll:

• Assists management with coordinating and following up with internal business groups and external affiliate groups on parts supply and parts orders.
• Research and analyze issues on parts supply, dealer orders, and other information related to recalls and service campaigns, and follow up with appropriate business units as appropriate to resolve issues.
• Participates in meetings as necessary related to recalls and service campaigns to help coordinate part-related activities between various departments and demonstrates the ability to communicate decisions that benefit the overall corporate goals of customer satisfaction.
• Monitor daily supply of certain parts and dealer backorders, work with regional field personnel, parts suppliers to follow up on issues, and place dealer orders as necessary.
• Updates department publications, including but not limited to recall and service campaign content on dealer facing resources/websites.
• Run reports in various systems to extract the necessary information and prepare daily, weekly, monthly and ad-hoc reports that detail forecast, demand, and backorder status of critical supply parts.
• Communicate with customers, regions, dealerships, legal staff and consumer affairs staff as necessary about service campaigns.
• Assists management with the developing, creating and updating reporting of recalls and service campaigns.
• Documents department and program processes as necessary to create greater efficiency and ensure information is consistent, accurate and up to date at all times.
• Completes special projects assigned by Supervisor and assists with other departmental related needs as requested by management.
• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS 

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Buy Back Case Lead role include: 

• Intermediate or advanced MS Excel, Access, and PowerPoint skills.
• Basic SQL skills. Experience in Power BI, and Alteryx preferred.
• Strong verbal and written communication skills with attention to detail.
• Experience in structured relational database design preferred.
• Ability to troubleshoot programming changes, errors, and subsequent modifications.
• Fundamental skills in data analysis and data modeling.
• Dependable, punctual and flexible relative to scheduled work times.
• Works cooperatively with department associates to support Parts programs and initiatives by providing program pricing recommenda