Senior Client Executive

Who are we?

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Responsible for leading Equinix’s relationship with strategic accounts that will include regional/global customer contacts. Works within a matrixed sales team environment to set regional/global strategy, achieve/surpass established sales goals, and address customer needs. May be a team leader and provide professional leadership and coordination for team on a single, key account. Accounts are highly strategic, and have complex requirements. Responsible for significant key partner relationship management and development. Responsible for the master strategy for accounts and ensures the strategy is executed.

Responsibilities
Build Customer Relationships

• Represents Equinix with Customer C-level
• Develops and maintains relationships with regional/global customer executive stakeholders to drive global bookings/revenue growth in assigned accounts
• Builds deep network of contacts and knowledge of assigned strategic accounts
• Manages the engagement with the customer as a strategic alliance relationship
• Develops best practices to strengthen customer relationship
• Engages Equinix Executives in the account

Leverage Internal Partners & Channel

• Develops and manages successful partnerships with internal organizations to support the global strategic customer relationship and complex projects
• Marshalls resources including Solutions Architects, Sales Engineering, Contracts, Billing, FP&A, Product Marketing and Business development at the global level
• Easily manages across all levels of Equinix senior management level for benefit of the customer
• Develops and leverages network of contacts within partner organizations to support the long term strategy
• Delivers a long-term global account plan to senior executives on a semi-annual basis and manages implementation of the account strategy globally
• Coaches other GAM team members supporting them

Account Strategy/Planning

• Sets long term vision for account. Inspires global cross functional team to develop creative solutions for customer and is able to implement complex initiatives
• Develops global strategic account plan from regional inputs and facilitates decision making of complex trade off between regional and global priorities
• Manages account activity relative to quarterly and fiscal year plan, creates executive reports
• Drives coordinated selling approach and account planning with global counterparts and continually communicates global account strategy to internal partners and stakeholders in the region/globally
• Thinks holistically and strategically about the business, driving "go to market" activities as well as "sell to" and considering all touch points across the customer experience

Solution Selling

• Synthesizes customer’s business needs, challenges, and technical requirements from regions and recommends Equinix solutions
• If applicable, sells business value of Equinix "sell with" activities to global customer extending value of Equinix platform
• Demonstrates superior leadership of account as viewed by key stakeholders including C-level executives
• Leads compelling C-level executive selling approach, leveraging the global account strategy and key stakeholders
• Sells Equinix as a strategic partner and incorporates the full suite of Equinix offerings including global footprint
• Leverages external partners to drive solution development in new areas/prospects

Contract Management/Renewals

• Develops detailed understanding of commercial terms and problem solves regional/global implications, making decisions on more complex issues to drive deal alignment and with long term strategy
• Proactively addresses high churn risk customers, leveraging internal resources and external partners to resolve issues
• Drives customer contract renewals and negotiations to protect revenue
• Develops, defines, and implements global channel/reseller relationships with targeted accounts