Inside Sales

JELD-WEN is currently seeking a Inside Sales to join our growing team.

 

The Inside Sales Representative will provide “white glove” service to Karona by JELD-WENs Customers, as well as the outside sales group, by having expert knowledge of Karona’s products, services, operations and resources. Customer focus will be on our Commercial Door and Hardware Distributors thought the United States.

Principle Duties and Responsibilities:

• Provide quality customer service to Karona’s Accounts
• Respond to customer inquiries placed by phone, web/email, mail, fax or social media
• Understand the needs of the customer and manage their expectations by providing excellent service in answering phones, delivering quotes to customers promptly and efficiently, calling on backorders, lead-times, product offering, special requests and order handling (holds, cancellations, changes, etc.)
• Act as liaison with outside sales department to handle any account issues
• Oversee order change requests
• Interpret warranty conditions
• Use appropriate data systems to track contacts and inquiries
• Interface/collaborate with the proper facility/company personnel to bring resolution to customer issues
• Report to department manager any areas that do not meet service expectations
• Multi-task in a fast-paced office setting with changing demands and follow multiple work instructions based on different account types

 

Knowledge, Skills, Abilities:

• Problem Solving – Identify and resolve problems in a timely manner. Gather and analyze information skillfully. 
• Technical Skills –Learn and maintain product knowledge
• Customer Service – Manage difficult or emotional customer situations. Respond promptly to customer needs. Respond to requests for service and assistance. Meet customer commitments.
• Interpersonal – Focus on solving conflict, not blaming. Keep emotions under control. Listen to others without interrupting. Accept feedback from others.
• Oral Communication - Speak clearly and persuasively in positive or negative situations. Listen and get clarification. Respond professionally to questions.
• Team Work – Balance team and individual responsibilities. Exhibit objectivity and openness to others’ views. Contribute to building a positive team spirit.
• Written Communication – Write clearly and informatively. Edit work for spelling and grammar. Vary writing style to meet needs. Present numerical data effectively.
• Leadership – Provide work direction and guidance to other team members
• Ethics - Treat people with respect; work ethically and with integrity; uphold organizational values
• Organizational Support – Observe and maintain company policies and procedures
• Adaptability – Change approach or method to best fit the situation
• Attendance/Punctualit