Senior Manager of Practice Operations (Charlotte County)

Senior Manager of Practice Operations

Millennium Physician Group

Full Time, Salaried position

Charlotte County, FL

The Senior Manager of Practice Operations is responsible for managing and coordinating administrative and clinical services for one or more physician office sites. Establishes work procedures and standards to improve efficiency and effectiveness. Supervises medical, nursing, and clerical staff to ensure quality patient care. Prepares periodic practice metrics and statistics.

Responsibilities

• Act as project manager to ensure process improvement initiatives are completed on-time, within scope, and meet established objectives
• Identify and document best practices through journey mapping and collaboration across functional areas
• Utilize effective communication channels to socialize documented best practices while working closely with practice leadership to generate buy-in and support for implementation
• Lead the implementation of identified best practices and monitor and measure success through defined metrics to ensure desired outcomes are achieved
• Collaborate with MPG's training departments to assist in staff onboarding programs. Develop training programs related to practice operations to enhance staff competencies
• Help underperforming practices by assessing current operations, processes, and staff. Work with practice leadership to develop and implement action plans to turn around performance
• Serve as a subject matter expert for practice operations and model ideal behaviors and standardizing key processes.
• Lead and support the development of comprehensive reporting packages to drive performance for Operating Leaders and Executives.
• Conduct ad hoc analyses to identify operational inefficiencies, bottlenecks, and opportunities for improvement.
• Collaborate with cross-functional teams to assist with the development and implementation of strategic initiatives aimed at optimizing practice operations and enhancing patient care delivery.
• Ensure operating initiatives are aligned with budgetary constraints and financial goals.
• Manage strategic initiatives with cross-functional teams to execute new operating practices while adhering to budget, scope, and schedule requirements.
• Support and maintain strong relationships with corporate administration, market leaders, practice managers, and staff to facilitate effective communication and collaboration.
• Monitor key performance indicators (KPIs) and metrics to track the success and impact of implemented programs and provide regular updates to senior leadership.
• Identify and share best practices across the organization to drive continuous improvement and standardization.
• Manage the project activities including but not limited to clinical monitoring, data management, statistical analysis, safety monitoring, and compliance to ensure proper conduct and timely completion of all projects.
• Stay abreast of industry trends, emerging technologies, and regulatory changes to inform decision-making and drive innovation within the organization.
• Demonstrate excellent guest service to internal team members and patients.
• Perform other related duties as assigned.

Qualifications

• Bachelor's degree in business management, Healthcare, Finance, or related field; master's degree preferred.
• 5+ years of experience in healthcare, with a focus on analysis and program implementation.
• 5+ years of managerial experience.
• 3+ years in healthcare consulting or investment banking preferred.
• Proficient in common Microsoft Office Suite applications (Outlook, Excel, Word).
• Experience in SQL and/or Tableau or similar programs is preferred.
• Strong analytical skills with the ability to interpret large data sets, draw actionable insights, and make data-driven recommendations.
• Proven track record of successfully leading and managing complex projects and initiatives.
• Strong clinical study management skills, including risk assessment and contingency planning.
• Ability to approach assigned duties in a highly organized, detailed, and accurate manner.
• Ability to manage multiple priorities and work in a flexible, dynamic,