Workforce Capacity Planning Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank has a rare opportunity as we are hiring a Workforce Capacity Planning Manager to our large organization. This position will lead our advanced analytics and capacity planning initiatives for the Consumer & Business Banking Operations business line. This role is pivotal in creating and implementing sophisticated analytics capabilities, designing complex prospecting models, and performing advanced business intelligence analyses. The successful candidate will interpret results to develop actionable insights and recommendations for use across the division. This position will build and lead a team of analysts responsible for forecasting and capacity planning and will serve as a key liaison to the Operations business line and other internal partners.

Key Responsibilities:

• Enhance Business Prospecting: Guide the development and utilization of business intelligence, data management, and analytics capabilities to improve business prospecting

• Model Design and Implementation: Design and implement advanced mathematical models to optimize techniques across supported business lines

• Collaboration and Liaison: Build strong relationships and collaborate with internal data analytics groups and business line leaders

• Capacity Modeling: Participate in the design and implementation of capacity modeling activities and projects, focusing on enhancing the accuracy of volume forecasting and other valuable metrics

• Management and Reporting: Design and manage tracking and reporting systems

• Data Management: Collaborate with internal partners (e.g., Operations, Finance, HR) to collect and manage pertinent data

• Ad-Hoc Analysis: Provide support through ad-hoc analysis as needed.

• Process Improvement: Pursue continuous process improvements for better data management and decision-making

The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days at one of the following locations:

• Cincinnati, OH

• Saint Paul, MN

• Fargo, ND

• Gresham, OR

• Irving, TX

• Charlotte, NC

• Owensboro, KY

• Tempe, AZ

Basic Qualifications

• Bachelor’s degree, or equivalent work experience

• Typically 10 or more years of relevant experience

Preferred Skills/Experience

• Considerable knowledge of operation functions, systems, policies and procedures for the assigned area

• In-depth understanding and practical application of applicable laws and regulations

• Strong organizational, managerial and project management skills

• Proficient understanding of Operations Research, optimization techniques, and algorithms

• Experience with simulation modeling and its application in capacity planning and forecasting.

• Effective interpersonal, verbal and written communication skills

• Experience with advanced statistical analysis and data visualization tools

• Ability to manage multiple tasks/projects and deadlines simultaneously

• Thorough knowledge of banking operations, forecasting, and capacity planning

• Familiarity with Machine Learning techniques and their application in predictive analytics

• Strong problem-solving skills and the ability to think strategically

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

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