Account Manager

Job DetailsJob Location: AZ - Corporate - Phoenix, AZ 85029Position Type: Full TimeTravel Percentage: Up to 25%Are you a relationship-builder who thrives on helping customers succeed and grow? OpenTech Alliance is looking for a proactive Account Manager to partner with our customers, strengthen long-term relationships, and drive account growth within an assigned territory.

In this role, you’ll play a critical part in customer success by ensuring clients realize ongoing value from our solutions while identifying opportunities to expand partnerships and improve performance.

The Company

OpenTech Alliance, Inc. was founded in 2003 and is a leading technology provider to the self-storage industry. The company delivers software-enabled solutions including online auctions, access control systems, self-service kiosks, and call center services to self-storage operators across North America, with a growing international presence.

Headquartered in Phoenix, AZ, OpenTech supports many of the largest self-storage operators in the United States. The company is focused on scaling its core products while strengthening internal operations and processes to support continued growth.

What You’ll Do


Build and nurture trusted relationships with a portfolio of B2B customers
Partner with the Business Development Manager to support account growth and retention
Identify cross-sell and upsell opportunities aligned with customer goals
Lead onboarding and coordinate internal teams to ensure a smooth go-live experience
Monitor customer health, adoption, and success metrics to drive value realization
Conduct regular business reviews and provide actionable insights
Advocate for customers and ensure timely resolution of issues
Maintain accurate CRM records and support trade shows, events, and webinars
Lead end-to-end sales efforts within an assigned territory, from outreach to close

QualificationsWhat We’re Looking For


3+ years in a B2B customer-facing role (Account Management, Customer Success, Sales, or similar)
Strong relationship-building, communication, and presentation skills
Experience managing diverse accounts from small businesses to enterprise clients
Proficiency with Microsoft 365 and CRM systems (Dynamics preferred)
Ability to interpret data and use insights to drive decisions
Bachelor’s degree preferred
Willingness to travel within the territory as needed


What Sets You Apart


Customer-first mindset with a passion for helping clients succeed
Organized, adaptable, and detail-oriented
Self-starter who thrives both independently and collaboratively
Experience with SaaS or subscription-based technology solutions is a plus


Why Join OpenTech Alliance?


Play a key role in customer success and long-term growth
Collaborate with a supportive and innovative team
Work in a dynamic industry serving the self-storage market
Opportunities to contribute ideas, improve processes, and grow your career


Join OpenTech Alliance and help customers achieve measurable success while building lasting partnerships. Apply today!