People Operations Manager

JOB DESCRIPTION

People Operations Manager

Counterpart is an insurtech platform reimagining management and professional liability for the modern workplace. We believe that when businesses lead with clarity and confidence, they become more resilient, more innovative, and better prepared for what's ahead. That's why we built the first Agentic Insurance™ system --- where advanced AI and deep insurance expertise come together to proactively assess, mitigate, and manage risk. Backed by A rated carriers and trusted by brokers nationwide, our platform helps small businesses grow with confidence. Join us in shaping a smarter future, helping businesses Do More With Less Risk®.

As our People Operations Manager, you’ll play a central role in building the systems, processes, and programs that help our team thrive. This is a highly cross-functional position that supports everything from onboarding and systems management to performance cycles and employee experience programming.You’ll work closely with our Head of People to deliver an exceptional, high-impact people function that scales with the company. This is a unique opportunity to shape the foundational culture and operations of a fast-growing, remote-first team.

YOU WILL:

​​Improve People Systems & Processes

• Administer and improve HR systems (Rippling, Lattice, Notion, Google Workspace)
• Manage core workflows: onboarding/offboarding, compensation updates, employee data accuracy
• Identify and streamline manual processes through documentation and automation

Manage Onboarding

• Run onboarding end-to-end: preboarding, welcome logistics, E-Verify, systems access, and comms
• Coordinate with recruiting and hiring managers to deliver smooth 30/60/90 plans
• Track and improve onboarding experience across cohorts

Iterate on Performance & Feedback

• Execute performance cycles: setup, scheduling, reminders, and tracking
• Maintain templates, performance documentation, and historical data
• Partner with the Head of People on engagement surveys and feedback tools

Administer Benefits & Compliance

• Administer employee benefits, 401(k), leaves, and open enrollment
• Answer employee questions on benefits and time off
• Maintain HR documentation and ensure compliance with legal requirements

Contribute to Culture & Experience

• Plan and coordinate company and team offsites, Lunch & Learns, and async team events
• Manage employee milestones (birthdays, anniversaries, shoutouts)
• Support culture initiatives via Slack, swag, and internal programming

YOU HAVE:

• 3–5+ years of experience in People Operations, HR, or similar roles within high-growth or remote-first companies.
• Experience managing core HR systems and tools (e.g., Rippling, Lattice, G Suite, Slack).
• Detail-oriented project manager who thrives on systems, documentation, and execution.
• Strong interpersonal and communication skills — able to work with a wide range of teammates and leaders.
• High integrity, discretion, and empathy — you care deeply about people and want to make work better.
• Bonus: Experience supporting performance management, learning and development, or engagement programs.

WHO YOU’LL WORK WITH:

• Tanner Hackett, CEO & Founder: Having founded two other major startups, including Button and Lazada, Tanner now spends his time focused on mental health through his philanthropy, Open Minded.org, in addition to reading, surfing, yoga, and enjoying the outdoors.
• Ali Penny Fiedler, Head of People: Ali joined Counterpart as Head of People following a 13 + year stint at Yext, most recently as VP of Recruiting Programs. Her experience is rooted in building and scaling teams with the best people. She’s previously built and led teams in Sales, Client Support, Operations, Client Success and most recently designed and managed a Rotational Program.
• Chris Shafer, Chief of Staff: Chris is a published scientific author, having studied the neural correlates of gratitude at the lauded Brain and Creativity Institute. He has since helped to launch numerous businesses in which he held a variety of critical roles from product management to business operations to strategic partnerships. Chris received his bachelor’s degree in Biological Sciences from the University of Southern California.
• Macey Hallstedt, People Operations Manager: Macey leads recruiting, onboarding, benefits, compliance, and employee experience at Counterpart. With past roles at Reforge, UC Berkeley Global, and CEA Study