Collector - Corporate (Las Vegas)

KEY JOB FUNCTIONS:

• Tracks and enters all contact with customers having balances
• Communicates with Marketing staff and all other levels of casino and company management regarding customer gaming balances
• Communicates via phone or other FDCPA approved means with appropriate persons the collection of gaming balances owed
• Makes high-level, logic-based decisions in regard to the collection of gaming balances that will best benefit the profitability of their respective casino in regard to both short and long term perspectives
• In the performance of daily duties, be able to:
  • Utilize daily debtor scroll
  • Create and update customer CMS accounts to include:
    • Personal information
    • Bank information
    • Dispositions (Special Remarks)
    • Alteration of deposit dates for active items to facilitate automatic deposit by the relevant casino cages
    • Entry of returned items 
    • Entry of returned item payments
    • Change of agency assignment status for individual returned items
    • Change of returned items to write-off status
    • Entry of payments on written-off items
• Other duties as deemed necessary by Department Manager and Director

EDUCATION and/or EXPERIENCE: 

5+ years experience in casino industry experience preferred.  High School Diploma required, Associate degree or bachelor’s degree preferred. 

QUALIFICATIONS:

Requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully: 

• Knowledge of Property and Company operations and casino systems; Caesars experience preferred
• Excellent time task tracking ability and organizational skills.
• Read, write and speak English without error.
• Work as required in a stressful and dynamic environment on the phone, information finding on the Internet, and performing deductive fact-finding tasks to better support decisions made and for use by other casino departments as required
• Must be able to dial numbers and talk on the phone for extended periods of time
• Able to perform advanced problem solving and initiate/follow-through with financial negotiations on behalf of the casino
• Typing speed of at least 35 wpm
• Outstanding communication skills a must
• Proficient with Windows Office Suite (Outlook, Excel and Word)
• Able to learn new Casino Database programs as required
• Self-motivated and resourceful, with the proven ability to stay focused on task and operate successfully under tight deadlines and time pressures
• Enjoys a fast pace, dynamic, challenging and team-oriented work environment
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.  

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.  If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.