Sales Support Coordinator

Overview

Sales Support Coordinator - West Hills, CA - Monday to Friday 8:00AM-5:00PM

 

Facilitate smooth client set up process to ensure accuracy, efficiency, and client satisfaction. Support field sales; designed to increase the field representatives’ client interactions

 

Pay Range: $24.12 - $36.18 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. 

Benefits Information: 

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: 

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours  

• 15 PTO days first year 

• Paid Holidays 

• Annual Bonus Opportunity   

• 401(k) with matching contributions 

• Variable compensation plan (AIP) bonus 

• Employee Stock Purchase Plan (ESPP) 

• Employee Assistance Program (EAP) 

• Blueprint for Wellness 

• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours  

• Opportunities for career advancement   
• Training provided!  

Responsibilities

•  Acts as support for Commercial Sales Representatives; submits and monitors progress of incoming requests associated with both existing and new business. 
• Obtain any missing information required to complete the entry of data required for the start-up of new accounts including demographic information, pricing, credit history, connectivity requests, supply orders, custom profiles, client defined reflex requests, agreements, custom requisitions, and phlebotomy services. 
• QC entry into lab and billing system for all new accounts.  
• Create & maintain client files for audit purposes 
• Monitor approval turnaround time for new client start-up process, request any additional data required to obtain approval and communicate status to commercial sales representatives. 
• Facilitate and process demographic, pricing, connectivity requests and billing adjustments for existing customers submitted by Commercial Sales to increase the productivity of the commercial sales representatives. 
• Assist Customer Solutions Specialist in the process of new account set up and onboarding. 

Qualifications

QUALIFICATIONS

Required Work Experience:  

2-3 years technical, billing, or customer support experience 

Preferred Work Experience:  

N/A

Physical and Mental Requirements:  

N/A

Knowledge:  

N/A

Skills:  

• Strong PC skills including Excel, Word, Power Point, and Access 
• Strong communication skills 
• Solid organizational skills 
• Team Player 
• Customer Focused 
• Action Oriented 
• Attention to Detail 
• Ethics and Values 
• Functional Technical Skills 
• Perseverance 

EDUCATION Bachelor’s DegreeHigh School Diploma or Equivalent(Required)LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply. 

 

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

 

2025-83170

EEO

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets