Product Performance Manager - Guaranteed Asset Protection

The GAP Product Performance Manager is responsible for monitoring the overall production, premium/loss, and revenue trends for the GAP product. This includes monthly reporting of client-level data and trends. The GAP Product Performance Manager will serve as the front-line point-of-contact for internal Allied teams as well as the Field. The GAP Product Performance Manager will also assist the POS Profitability & Compliance leadership with the development of monthly GAP case management target lists as well as the back-end implementation of rate increases resulting from case management.

Job Duties and Responsibilities:

GAP Case Management  (30%)

• Support & assist  POS Profitability & Compliance leadership with analytics    to develop monthly target lists for GAP case management rate increases.
• Provide year-over-year premium & loss data and incorporate client experience, current program & rates, and new rate proposal into client-facing slide decks .
• Partner with field to deliver slide decks, answer questions regarding performance metrics, and ensure the timeliness of completed increases.
• Draft & send any necessary documentation/addenda to implement GAP case management changes to sales field or client.
• Process all changes including rates and fees in Allied’s Accounting system, iQQ, and PIMS.
• Assist clients with setting retail rates based on analysis of state or regional peer lenders.
• Create and review rating work sheets and submit to GAP carriers (if applicable).
• Review/Resolve any issues   or questions regarding rate increases pre- or post-change.
• Participate in Quarterly Case Management update calls with Senior Leadership. 
• As opportunities become apparent, suggest improvements to GAP case management.

                                   

GAP Compliance  (30%)

• Serve as the front-line compliance resource for answering field or client compliance questions.
• Conduct research into ongoing compliance issues as they arise.
• Clean-up and own the management of state-related compliance matrix for GAP quoting and selling.
• Assist in the preparation of compliance-related documents/reports for internal and external communications.
• Collaborate cross-functionally across Legal and Product Management & Client Services to ensure corporate alignment on all compliance-related matters.

                                   

Revenue & Production Reporting  (20%)

• Monitor client sales production  & premium to proactively identify and investigate accounts that have production abnormalities and identify accounts with large discrepancies in production.
• Assist and audit GAP Revenue Specialist   with the research and resolution of ongoing payment issues.
• Report   monthly on overall production & premium trends both at an organization and client-level.
• Monitor larger clients prior to month-end to ensure client has remitted payment and business has been booked in Premium Accounting system and follow up appropriately.

Client & Financial Reporting  (20%)

• Complete higher-level client C-Suite & Operational performance metric reviews for key clients.
• Cross-train GAP Revenue Specialist on basic C-Suite & Operational review procedures  and client-facing premium & loss experience. Product Performance Manager – GAP will serve as a back-up on all client-facing reporting.
• Become the GAP subject-matter expert and point-of-contact for GAP-related Power BI reporting.
• Assist POS Profitability & Compliance leadership with monthly GAP profit sharing calculations as well as quarterly GAP profit sharing accruals.
• Assist POS Profitability & Compliance leadership with pricing related to program changes for existing clients.
• Draft and send rate addenda for implementation of program-related changes.
• Draft ad-hoc reporting as necessary.

Qualifications (Education, Experience, Certifications & KSA):

• Bachelor’s Degree (Field of Study: Business, Finance, Economics, Accounting).
• 5-7 years of work-related experience.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

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We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% com