Customer Service Representative

Customer Service Representative – Access at Home Medical Equipment Portland OR

The Home Medical Equipment Care Specialist II provides first line communication with a variety of customers, referral sources, and clinicians to facilitate ordering and delivery of home medical equipment (HME) products, supplies and services. The HME Care Specialist II educates customers on a broad portfolio of HME products, supplies and services, and provides basic technical support as needed. The HME Care Specialist II is responsible to recommend medically appropriate, cost-effective HME to meet the homecare, mobility, testing, and respiratory needs of customers. The HME Care Specialist II ensures HME is successfully supplied and reimbursed through accurate patient data collection and entry, evaluation of medical necessity, obtaining insurance authorization, and delivery coordination with logistics teams.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Home Services Oregon and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Benefits and perks: 

• Competitive pay (including holiday pay & shift pay differentials)
• Best-in-class benefits – full medical, dental and vision coverage from your first day
• 401(k) plan with employer matching & complementary retirement planner
• Generous paid time off for vacation, sick days and holidays
• Tuition reimbursement & student loan forgiveness programs
• Wellness & mental health assistance programs
• Back-up child & elder care to help with care disruptions for your family
• Voluntary benefits, like pet, auto and home insurance, and more!The Home Medical Equipment Care Specialist II provides first line communication with a variety of customers, referral sources, and clinicians to facilitate ordering and delivery of home medical equipment (HME) products, supplies and services. The HME Care Specialist II educates customers on a broad portfolio of HME products, supplies and services, and provides basic technical support as needed. The HME Care Specialist II is responsible to recommend medically appropriate, cost-effective HME to meet the homecare, mobility, testing, and respiratory needs of customers. The HME Care Specialist II ensures HME is successfully supplied and reimbursed through accurate patient data collection and entry, evaluation of medical necessity, obtaining insurance authorization, and delivery coordination with logistics teams.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Home Services Oregon and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 2 years Customer service experience.  3 yrs preferred.
• 1 year Experience as a HME Care Specialist with concentration in Order Qualification and one other HME specialty team, or equivalent durable medical equipment industry experience.

Preferred Qualifications:

• Associate's Degree Or
• Bachelor's Degree     
• Upon hire: Medical Terminology and Medical Coding certification

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security.  We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

 

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay