Service Delivery Operations Representative

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.   Join Accenture Federal Services to do the work you love in an inclusive, collaborative, and caring community, where you can be empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.   Join us to drive positive, lasting change that moves missions and the government forward!  

Job Description:

Support the IT Operations efforts both with business process analysis, re-engineering and analysis. The team also creates and reports dashboard and status updates to senior leadership teams. Finally, the team will work closely within ServiceNow and work with the tool to adjust workflows, reports and tools.

Must have:

• 3 years of experience in consulting, operations or project coordination
• Experience with Jira or similar task tracking and incident tracking tool
• Familiarity with IT Operations best practices to include logging, monitoring, and alerting
• Good communication ability - this role will require engaging with multiple stakeholders across the enterprise to implement IT Operations frameworks

Nice to have:

• Experience with Servicenow or a change management database (CMDB) platform
• System Administrator experience that involves making custom configurations
• Experience creating dashboards

Security Clearance:

Active TS/SCI with polygraph

Compensation for roles at Accenture Federal Services varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by local law, Accenture Federal Services provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York, or Washington State as set forth below and information on benefits offered is here.   

Role Location: Range of Starting Pay for role:

California: $100,800 - $185,800

Colorado: $100,800 - $160,400

New York: $93,400 - $185,800

Washington State: $107,500 - $170,800

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