Pharmacy Technician I/II

Duke Health Lake Norman Hospital, located in Mooresville, North Carolina, is a 123-bed acute-care hospital that has been serving the greater Lake Norman area, Iredell County, and surrounding communities since 1926. The facility offers a comprehensive range of medical services, including 24-hour emergency care, cardiology, orthopedics, women's services, and surgical specialties.

Occ Summary

Pharmacy Tech 1This individual performs, under su pervision, a variety of duties inaccordance to department procedures, wh ich may be related to theprocurement, preparation, distribution and stor age of drugs, as well as,assistingwith clinical pharmacy services accor ding to the Pharmacy'srole in ensuring safe medication use.Pharmacy Tech IIThis individual performs, under supervision, a variety of duties inac cordance to department procedures, which may be related to theprocuremen t, preparation, distribution and storage of drugs, as well as,provision of clinical pharmacy services according to the Pharmacy's rolein ensurin g safe medication use.Individuals eligible for pharmacy technician level II are competent inall tasks associated with pharmacy technician level I and have achievedthe area specific advanced competency requirements. Pharmacy technicianlevel II staff must achieve and maintain certificatio n by the PharmacyTechnician Certification Board (PTCB) or The Exam for t heCertificationof Pharmacy Technicians (ExCPT).

Work Perfor med

Pharmacy Tech 1To accurately and efficiently follow workflow procedures includingprescription processing, medication preparation and distribution topatient.Restock automaticdispensing cabinets and anesthe sia workstations asneededAnswer and screens telephones calls and directs calls to appropriatepersonnel when needed.Handle medications in accorda nce to department, regulatory and legalrequirements (e.g., medication re cords, pulling outdated/unusablemedications).Collaborates with immediate pharmacy team, insurance companies andcustomers alike to resolve issues , ensure accuracy and deliver a timelyresolution of any medication or in surance related concern.Assist with a variety of basic clinical function s in support of theclinical pharmacist (e.g., medication safety and adhe rence initiatives,patient follow up calls).Efficient operation and basic level of technical support for specialtymachinery, equipment, devices o r software necessary in performing jobfunctions (e.g., carousels, autom ated dispensing cabinets, compounders,drug delivery devices, retail phar macy systems).Deliver medications and supplies to patient care and ancil lary areas.Complete and document all assigned safety and quality activit ies incompliance with department procedures.Prepare IV solutions using a septic technique and/or compound non-sterilemedications at select locati ons.Manage individual responsibilities while supporting team members and contributing to broader team goals.Perform other related duties incident al as assigned.Pharmacy Tech IIPerform a variety of clinical functions i n support of the clinicalpharmacist (e.g., patient interviews, medicatio n safety and adherenceinitiatives, patient follow up calls, collection o f clinical data forthe pharmacist).Efficient operation and ability to tr oubleshoot specialty machinery,equipment, devices or software as neces sary in performing jobfunctions (e.g., carousels, automated dispensing c abinets, compounders,drug delivery devices, retail pharmacy systems).Man age individual responsibilities while being able to shift to helpteam me mbers and contribute to broader team goals with minimumsupervision.Assis t with training of new employees and students, educating them injob-spec ific functions.Perform other related duties incidental as assigned.

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Knowledge, Skills and Abilities

Considerable knowledge of drug names, medical terminology andpharmaceutical calculations.Proficie nt computer skills.Strong written and verbal communication skills.Requir es critical thinking skills with ability to implement solutions.Excellen t customer service skills including prioritizing the needs ofpatients an d multidisciplinary team members while displaying empathy inall interact ions to ensure complete satisfaction.Strong organizational skills includ ing staying focused on assigned taskand using time and resources effecti vely and efficiently to achieve jobexpectations.Typical physical demands include ability to perform the job whilestanding, reaching, stretching, stooping, and sitting for prolongedtimes; manual dexterity sufficient t o perform computer, dispensingfunctions of the job; ability to lift up t o 20 lbs., while walking,stooping, bending and reaching.

Lev el Characteristics

N/A

Minimum Qualifications

 

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