Traveling Maintenance Technician

We wear your colors! 

Traveling Maintenance Technician 

About the role 

Passionate about network infrastructure? Your next role will ensure the networks we manage will exceed the expectations of our clients. We’re on the lookout for a knowledgeable and customer service-oriented Traveling Maintenance Technician. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation.  

We are One Team and encourage everyone in our organization to be a problem solver. If you are as passionate as we are about the intersection of technology and education, join us today.  

Our Maintenance Technicians are a vital part of our client's service organization. You will provide hands-on maintenance and operational support for data, video, IP video, cable TV, IP phone network core, and distribution equipment, as well as support for L-band satellite systems. This is a traveling position, requiring you to work onsite and interact daily with our customers, which means you’ll need to have a professional attitude and appearance. You’ll report directly to a regional supervisor. 

What you’ll be doing: 

• Providing exceptional service to customers 

• Responding to emergency outages promptly 

• Monitoring, investigating and retiring equipment alarms 

• Tracking and updating escalation tickets 

• Working on customer install activities as needed 

• Seeing that Boldyn Network’s policies and end-user agreement are upheld in your perspective region 

• Generating reports as required 

• Attending training events as required 

• Other documentation and administrative duties as requested 

• Lead and manage network installation, cable tv, and infrastructure projects from start to finish, coordinating with teams and clients to ensure successful execution 

• Traveling to sites and operating independently 

• Taking initiative to ensure that client sites meet standards 

While our list of requirements is extensive, we are willing to train the right candidate to ensure they meet our standards and expectations. 

Important considerations you should review: 

Physical requirements. You’ll use your hands to type, use power tools. You’ll stand, walk, reach with arms and hands, and due to the need to review client sites, may have to step over, climb or balance around obstacles, twist, stoop, kneel, crouch, or crawl. Our equipment can be heavy, you’ll need to lift up to 75 lbs. 

On-call Environment: This position is on-call and may need to work weekends, holidays, or hours outside of normal/typical business hours in the event of an outage or scheduled maintenance window. 

Travel. This position will have you on a plane, in the car, and traveling most of the time. You’ll be the boots on the ground supporting our clients. We would prefer that you live within 2 hours of a major airport.